Awful. I was a pupil when I was 18 physically attending the college and again last year as a work based learning pupil. I signed up for my course in January 2016, went to the tutor and all that. I heard nothing from them until May even though we had already paid, I was constantly chasing them up to know when I could start.
I would go weeks without hearing from my tutor but then told that I was behind in my work. I would have to wait for ages for any answers to queries I had, is it any wonder?
Then when I finally sent in my last unit July 2017, did I get a confirmation from my tutor that she recieved it? Of course not. I heard nothing from her from that point on just having to guess if I passed or not.
Bringing me on to my second point, my certificate. Its currently almost March 2018 and have I received my certificate? Nope. I had to call them over a month ago and ask where it is, they informed me that I passed but apparently it's "got lost in the mail" and that they'll get another copy and contact me so I can pick it up.
I call BS because two of my family members also had the same problem of having to wait a good 8-12 months before receiving anything.
It isn't good enough.
This college needs to shape up, especially if they want money from people.