Molly Rainbow

a month ago

Review

2 star review. Takes a long long time to process requests. Difficult to get hold of. Don't give you many updates. - Further to this review I was contacted by carpenters who fully reassured me and offered to give regular updates on my case. Very friendly customer service, very quick to respond to my previous review.

Matthew Dowd

2 months ago

Review

Brilliant service from Carpenters. Thank you Sophie Doyle for all you have done on my case. I was kept up to date every step of the way! I spoke to their Customer Resolution Team when Sophie was not in once and they were also really attentive and updated me with where my claim was at. Professional and efficient service -Thank you!

Kayleigh Nicholls

3 weeks ago

Review

Edited to add i received a phone call within thirty minutes of this review and had a lot explained to me which has been helpful Slow to respond and further the case. Waited three months for them to chase up a simple email from other side and still haven’t had settlement. They don’t appear to care and often don’t answer questions I’ve asked. Not happy.

Fern Mason

a week ago

Review

Waiting almost 2 years now for my whiplash claim to be resolved. Still waiting... The other party admitted liability so you'd think it would be a quick case... Apparently not. I get lies and excuses in stead of results. Never going with them again or recommending them to anybody.

Owen Bell

in the last week

Review

Useless company, avoid at all costs. Constantly passed between case handlers like a new born baby. Nobody answers their phones, nobody calls you back and nobody ever updates you. From my last update which I chased 3 month ago there still no further forward. Staff don't seem to want to be there. 10 month down the line and still not finished. And after all is said and done they still deserve 25%?! What for exactly, not customer service for sure.