Came in on a Saturday evening with friends, firstly we we’re informed the system doesn’t go live until 5pm for food orders, which is ridiculous. One of our pizzas then came and was very burnt, a second was passable! Whilst ordering drinks I mentioned this to the barman. His response was your going to have to wait until I have more staff on. Appreciate places get busy, but having one barman serving drinks and also serving the food was a joke, equally we understand in these strange times it could be due to sickness but no explanation was offered!! He then didn’t come over at any point after this! We ended up having to go directly to the chef to ask they re-do the burnt pizza, the responses was for him to walk out of a door and slam it behind him. 45 mins later after everyone else had finished their pizzas the new pizza arrived! Still the barman is yet to come over, no explanation or apology offered, but he has found time for a cigarette break! We are exceptionally unimpressed with the terrible customer service offered and won’t be returning.
L.