C H C P Newington Health Centre hull

I got appointment straight away sat for nearly 30mis to be asked what do you want from this appointment my god if we wasnt I'll we wouldn't be sat waiting an waiting to see a doctor Newington has changed so much bring tak back pllease

When the Haxby group took over this failing practice, I was told great things would happen by the manager. How right they were. Having not been to the doctors for a while, I was shocked to see triage had been introduced. Not feeling good Monday decided Tuesday to get up at 7 and drive to the practice for 8 hoping to get an appointment. My surprise when the receptionist told me you ring for an appointment now and the doctor judges wether you need to come in, to say I was fuming reading the pamphlet "we've been listening to you" absolute joke. Only due to the fact the receptionist realised there was a cancellation at 9.30 and the fact I was adamant. It was quite clear how relaxed and the lack of people within the surgery waiting. While I appreciate a number of appointments could be cut down by time wasters, it appeared to me that they've added an extra day to you trying to book an appointment. I just wonder if the practice is paid by time open or by the number of customers. A very poor way forward by an obviously under funded practice. When the books open at my local surgery reopen, I will be changing. It's a pity you can't give 0 stars.

It as got 💯 percent better now it is haxby the service you get is first class and all the staff treat you so nice and are so helpful thank you

A much improved service

i want to say thank you to the team at haxby group

Very bad, they mixed up my appointments & in doing so, they cancelled the second & didn't give me a replacement

I would not give this GP practice any stars if I cold help it...I will be changing very soon. Rude, ignorant receptionists, ridiculous phone appointments and talk down to patients.