Burton Croft Surgery – Dr Moxon and Partners leeds

The doctors and staff areAlways so helpful,efficient and Caring. The best surgery I have been to so far.I would recommend

Excellent service. Had seen a pharmacist earlier in the day and was advised to seek medical advice if things got worse - which it did. Called the surgery at 17:30 and was advised a GP would call me back when he got back from home visits. He called within 5 minutes and asked me to come to the surgery as soon as I could. Straight in, examined and prescription in hand all within 30 minutes of my original call. Top marks to efficient reception staff and Dr Jonathan Smith - thank you so much - it really is appreciated.

Thank you to the lovely Dr who saw my Grandpa late on Friday as an emergency at short notice. Your thoroughness and referral to the hospital really helped to get him back on track. Thank you for your kindness in seeing him when it would have been easy to say no. We are so grateful.

My wife had not realised that the walk-in morning clinic had been brought forward half an hour to end at 10am. She had travelled by car for an hour arriving at the Surgery at 10.05am. The Receptionist explained the new "rules" and as she was 5 minutes late would not therefore be able to see a Doctor. She was offered a phone consultation. My wife pointed out there were only 2 other patients waiting in the surgery and had been travelling for an hour to get there. Appreciate that there has to be a cut off point but given these circumstances of an empty waiting room, there needs to be some flexibility, compassion, and an acknowledgement that the service is for patients and not to satisfy the authoritarian nature of a receptionist who appeared to smirk on my wife having to return to pick up a prescription.

Extremely rude and bad mannered receptionist on shift today! Thought it was appropriate to mock an elderly patient behind the glass screen ( can someome tell her it is not soundproof)with her colleague's. Ought to be ashamed of yourself. Let's hope no one is that nasty or disrespectful to your grandparents.

I just tried to get an appointment here because I am struggling with my mental health. The man fielding calls was pretty rude to me which left me in tears. He slammed the phone down on me and didn’t say bye. Someone should give this member of staff some sensitivity training. Completely shocked, I was treated as a nuisance when I had repeatedly told him I was struggling. I appreciate that they are slammed after Covid but that is unnecessary. I am pretty sure I have had a bad experience in the past with this member of staff. Terrible.

Modern surgery, centre of Headingley with free parking. Pharmacy in the same building. Good selection of reading materials in the waiting room.

Great experience, easy to book an appointment, spoke to a very pleasant and thorough GP the same day, then seen the next day for examination. Dr Maxwell was great, only ever had good experiences with this practice.

Once you get seen they are great, but the new phone telephone appointments policy is a total shambles. It´s really careless and makes patients feel awful. This review is mostly about the new phone system. They call you once a day at a total random time. If you don´t pick up on the once they call (work? toilet? another call?) you need to call back to request another call back! This usually takes about 45 minutes of being in the queue on the phone to talk to someone. Then they commit to calling you to another day, again, only once. Normally they cannot commit to any time range to call you, but if they do, it just means nothing, because they might ask you to make sure to be available between 8 and 11 but call you at 13, or ask you to make sure you are available betweem 16 and 18 but call you at lunchtime instead. Very discouraging and stressful for patients. Why do we need to wait for days or weeks to get a phone call at a time when we can actually answer? Why do we need to spend literally hours to rebook the call? If your doctor has something to tell you or you are in need of a doctor's call, wouldn´t it make more sense to A) call more than once on the designated call day. B) Keep the call on the "to call" list until you get in touch with the patient, instead of having them to confirm that they are still unwell or waiting for those results every single day there is a missed call?

Not bad once you get an appointment depending which doctor you get. Which is impossible because the phone lines don't open when they should and by the time that they do, the line is full all day. I'm unable to be mobile due to health so accessing help from them is impossible.