Bupa Dental Care York – Lawrence Street york

Great friendly caring staff always let's me know my dental plan before doing any work. Might have yo wait sometime for a general appointment but if I need an emergency appointment they've managed to get me in in working hours. Building has a ramp for wheelchair but doors aren't wide.but they have downstairs rooms and a toilet for patients. The building always looks very clean inside giving you confidence.

I've had a few dental issues this year and they've always made an effort to fit me in at the earliest opportunity. The reception staff are polite and professional.

My dentist miss crook is great. Explains everything doing and puts me at ease.

I will never be returning to this dental practice again. Before it was taken over by BUPA I had been a patient of Mr Dobson for nearly 25 years. He was a brilliant dentist. I had the same experience as Nathan Kruse (see his review below). It took me 2 hours and 2 buses to get to my appointment from Strensall. Traffic was really bad that day, which made me late for my check-up appointment which was at 4pm. When I arrived, the 4.15 appointment had been taken in early in my place, so I asked if I could have their appointment and she said no. The receptionist was not interested in anything I had to say even though it wasn't through my own fault that I was late. Very disappointed with the way I was treated.

Craig from warrington I was Working at the practice 1 day fixing hot water issues Woke up with bad toothache mentioned it to Deborah at reception we can fit u in Abi and Gemma are great upon looking at my tooth and x-raying it Gemma recommended removing my wisdom tooth and with very little pain she swiftly removed my tooth brilliant service from 2 friendly girls

I had been kept awake with toothache all night so called the practice at around 8am and left an answerphone message. I was called back before 9am and offered an appointment later that day. The staff were friendly when I arrived, the appointment was on time and the dentist explained clearly the reason for my pain before offering treatment advice. Everyone I encountered was very friendly and I would recommend the practice based on this experience.

I attended the surgery today following cancelled appointment due to the start of covid. I was shocked to see the state of the seating in reception. The term well worn springs to mind. The seats were worn away on the arms and cushion and were actually black and grubby. To say this is a bupa owned clinic I would think a bit of investment is definitely needed. On the flip side the dentist and assistant were absolutely brilliant.

Utterly appalling service. I will not be staying with them. Do not recommend at all.

Hi ..my names Richard and i just wanted to say that i have been being treated by Delia Dragomirescu recently and i honestly believed that i would have had to have a complete set of dentures, at least top ones BUT this wonderful friendly and pleasant bedside mannered lady managed to save ALL of them in only 5 or 6 visits. I would HIGHLY recommend this practice but especially Ms Dragomirescu. Thanks to everyone at Lawrence street. x

Friendly and professional, I am satisfied. Receptionists should improve empathy