Terrible admin - no-one answers the phone at all (I've tried 32 times now). Most staff have no idea
Terrible admin - no-one answers the phone at all (I've tried 32 times now). Most staff have no idea about anything you ask about or don't have the authority to do anything. Swimming lessons are very poor. Badly organised. Huge group size. Nothing is personalised, teachers seem to have no idea of what each child needs to do to improve. The aqua passport isn't updated for months on end. No-one is ever around to deal with issues. You're charged for lessons that the swimming pool cancels repeatedly despite the promising to adjust direct debits. The only reason we use it at all is because it's nearby and our kids friends go there.