Brinsley Avenue Medical Practice stoke-on-trent

The current team of doctors, receptionists and nurses are the best I have ever encounterd. All have a very caring attitude and the level of care is exceptional.

We moved to Brinsley Ave Medical practice in May and have found they offer a superb medical service, very friendly and helpful admin team and the doctors are so caring and listen offering the best medical attention, something we have not received in past times.

Best doctors I've been under

Excellent,wished I could have stayed with them when I moved.

Small, friendly practice. Had no issues here since I moved into the area in 2007.

30 mins at number 2 in the phone que for reception. Doesnt matter what day or time i ring im waiting for at least 30 mins. Today i gave up after 30 mins at still number 2. Not good!

Sorry to disagree with recent posters but I have had really excellent service from the practice. If anything better than before Covid. Turn up on time for your appt - ring the bell - allowed in and given examination, blood test or whatever back out within minutes. Excellent telephone follow ups. No complaints here. 😀😀

The entire system at GP level has crashed. It's not acceptable to those of us with health issues who are still working. I can't hold on the phone during my breaks at work. The long winded diatribe nonsensical Covid-19 greeting should be able to skip. Then there's an endless wait. If I pay to go see a private GP I should be able to get my money back from national insurance. How come the dentists are open seeing people but GPS are still hiding behind the sofa?

Brilliant GP surgery.

Absolutley disgusting service, I appreciate we are in the middle of a pandemic but to refuse to see a vulnerable elderly patient 3 times stating they are not having face to face contact with patients is totally unacceptable. You are supposed to be health care professionals and have a duty of care to your patients. I will be taking this matter further.