I've given this place a chance twice now and don't understand the great reviews. Both times I have been the rooms have been dirty, with stuff lying out from previous clients, dirty floors and marks over white appliances. The storage of the items used is also unsatisfactory and doesn't give a luxurious feel when the stuff being used for my facial is being pulled out of a plastic bag. Upon arrival I was not greeted in a friendly manner, in fact both times I wasn't even told the name of the person who would be doing the facial nor what she was even doing to my face or applying to my face. I don't think this place understands customer service nor the importance of cleanliness. Will not be returning.