Boulton & Griffiths – Professionals Relocating Ltd cardiff

Excellent company that is ran very efficiently. I have been involved with them for over 15 years as a landlord and have only got good things to say. I have recently sold my property through them as well and again can only reiterate what I have already written. Thank you Kirsty and your team for all you help and advice.

Professional at the time of signing the contract, but not when I moved out. I have contacted them several times for getting my bond, but they don't respond to the telephone or messages. It was really disappointed for dealing in this way!!!

Just a few words to express my satisfaction with your services. As a landlord who is unable to look after and manage his apartments and tenants personally, it is essential to have someone that one can trust to undertake this task. I must say that I have found all the staff at Boulton and Griffiths to be very friendly, efficient, helpful, professional, capable, and trustworthy, and would recommend this company without hesitation.

I have used with Boulton and Griffiths for both the rental and sale of my flat. On both occasions they were always friendly, helpful and professional. The contract stage of the sale was very slow and drawn out, as usual, but B & G were happy to chase both sets of solicitors regularly to move the process along as quickly as possible and always kept us updated. I would happily recommend and use this company again.

Fantastic family run business.helped me out finding the perfect rental when I first moved to cardiff. Excellent communication and personal service. Made the move much less daunting. Would definitely recommend

No issues at the start of tenancy, then suddenly communication takes a turn. Especially when you leave the agency and go elsewhere. I had no communication whatsoever when I emailed my notice. There was no check out check list sent to me until the day I was told to hand in the keys (I was told on the day that information as well, and only because I had enquiried), by then it was too late. I cleaned the property with help and even freshly painted it, but somehow managed to get a £200 cleaning charge taken off my rental bond (when finally able to get it back after weeks of trying and a new Tennant occupying the property in the meantime). I wouldn't choose to go with this agency again, and certainly wouldn't choose the cleaning service they used😂

There are lots of houses to rent in Cardiff so why go with letting agents who are not going to do what you are paying them to do? If you enjoy spending hundreds of pounds each month to have problems left unfixed and dismissive emails then these are the folks for you. For those crazy enough to expect a maintained property and decency then look elsewhere.

Seem okay with reneging on deals if it means making a quick buck. Can't be trusted to look after the homes they rent out, I strongly recommend you look elsewhere

B&G are the property management company handling a friend's tenancy and have demonstrated their utter inability to carry out basic maintenance tasks - as well as being uncommunicative and dismissive. One such maintenance task led to a water drainage bill that was then passed onto the tennant - despite several requests to fix the source of the issue. NOT RECOMMENDED.

They failed to fix a leaky toilet for weeks, leaving the tenant with not only the sound of constant flushing water but an extreme water bill. Despite notifications, resulting in an excess water bill of £513 that they refuse to take their legal responsibility for. When challenged about this, the letting agents tried to claim back £415 in waived rent that the landlord agreed to write off - because B&G took 5 months to organise a contract with a new tenant, after the current tenant found multiple replacements to help with rent. The landlord wrote this off due to B&G’s incompetence and now B&G are trying to take back the agreement made. B&G have refused to negotiate and are constantly late and dismissive in communications - they should not be trusted as lettings agents. The tenant has also on many occasions emailed B&G letting agents on faults within the apartment that still remain unfixed and faulty. A complete failure to hold up their end of the tenancy agreement.