
Anna Muka
1 Google Rating
Staff in library is so slow and sooo rude. Horrible experience
Staff in library is so slow and sooo rude. Horrible experience
Welcome to Botwell Green Library, a vibrant community hub located within the Botwell Green Sports and Leisure Centre in Hayes, London. Our library is dedicated to fostering a love for reading and learning, offering a wide selection of books, digital resources, and engaging community programs that cater to all ages. Whether you’re seeking the latest bestsellers, researching for a project, or looking to participate in our enriching workshops, our knowledgeable staff is here to assist you with a commitment to exceptional service and customer satisfaction.
At Botwell Green Library, we pride ourselves on creating a welcoming atmosphere where visitors can relax, study, or connect with others. Our spacious reading areas and modern facilities provide the perfect backdrop for both personal reflection and collaborative learning. We also offer regular events, including storytime for children, author talks, and educational seminars that enhance our community’s cultural fabric.
With easy access and convenient appointment booking through our friendly phone service at 01895 558633, we strive to make your experience seamless and enjoyable. Discover the unique value Botwell Green Library brings to Hayes—where knowledge meets community spirit, and every visit is an opportunity for growth and exploration. Come in today and see why we are much more than just a library!
1 Google Rating
Staff in library is so slow and sooo rude. Horrible experience
1 Google Rating
This bloody library is horrible. There are kids running around playing tag, acting like its some sort of playground, honestly if someone wants to sit there and study.THEY CANT. School kids sit there after school with a bag of mc donalds(dont know why they do that, the mc donalds nearby has a seating area for a reason) they certainly dont do their homework. One day i was sitting in 'the study area' and these kids started shouting and swearing at eachother, GOD BLESS THE FUTURE GENERATION. You would think that the first time you go, the staff would do something about it but they act exactly like the school kids too. THE PERFECT WAY TO SORT THIS SITUATION OUT IS TO TALK TO THE USUAL PUBLIC WHO COME TO THE LIBABRY ONE DAY. GIVE A SPEECH SIT EVERYONE DOWN JUST FOR 10MINUTES BECAUSE, AS A COMMON ATTENDEE THATS WHERE THE ROOT OF THE PROBLEM LIES. Take uxbridge library as an example of a perfect library, how do they do it? I think the staff are probally not paid enough, or are not qualified.IT shows in their lack of motivation, Especially when they shout '15 mins the library closing' god sake that pisses me off. mans just doing his quadratic equations and out of nowhere this librarian with a menial job just shouts at you like some sort of infected disease. Its not a bloody exam. i hope my library experience improves in the future. id love to contribute in its furthur improvements.
1 Google Rating
Receptionist is rude and inattentive. Second floor is loud and disruptive. If you value your work and seek concentration, this is not the place to do it.
1 Google Rating
It's a terrible place to study.Upstairs was supposed to quiet area but , seems like it's a fast food restaurant where people bought burgers , chips and start gossiping and yelling. I made a complain to librarian but she suggest me to go other library which is completely unacceptable.
2 Google Rating
It's a shame because they have a good facility. But the staff are horrendous they are rude rude rude ... very very slowly and I've never been to a public library where they don't want to help and make things difficult for you to be in there. Absolute disgrace. This isn't a one off experience of this either. They all need sacking!
5 Google Rating
Botwell library is good i don't know why people have given them 3.2 stars
4 Google Rating
Nice library for kids
4 Google Rating
I HAVE BEEN THERE, THERE'S SO MANY HELPFUL BOOK AND NOT ONLY THAT THERE MORE FUN NON FICTIONAL AND FICTONLAL BOOK AS WELL BUT THE GREAT THINGS ABOUT IT EVER SUMMER THEYHAVE READING COMPETITIONS AND FUN TIMES THERE ALSO A SWIMMING POOL TO TRAIN HOW TO SWIM AS
5 Google Rating
Excellent staff and provide great service. My local library where I usually visit for books and study.
5 Google Rating
Excellent. Staff were courteous and supportive. This includes the person controlling entry and at the reception desk. Pleasure to visit this place.