The two (young, male) assistants treated me like an idiot from the word go. Considering I have been hiking since long before they were born, I was not impressed. When I said I was looking for a pair of leather hiking boots, I was advised that most people go for gortex these days to avoid problems with the leather cracking. When I asked for a size 40, I was given a size 41 as 'you usually go up a size' - I'd naturally already taken that into account. I walked out in the end, and got courteous and respectful service in Cotswold Outdoor just down the road.