Big Yellow Self Storage Hanger Lane london

I had to deal with this company for work reasons. Everyone was so helpful and lovely. They made the process easy and gave great advice and were very accommodating.

The space is perfect for my things which I never thought it would. Also, the staff was really helpful and well explained. The prices should be lower than that. Regardless from Mohammed Thanks

At 11.30 on 23/05 a female staff member was very rude and unprofessional. My mum was holding the button on the front doors for me as i was entering with a large heavy trolley of storage. And this staff member was scolding my mum for holding the door open for me even though the door was going to close on me if she didnt. We then obviously needed to use the lift as we had a large trolley as stated above, but the staff member left without us even though we could have fit in the lift with her as it was only herself with two other people and no trolleys. So we waited for the lift to come back down or even for the other one to come down, but we waited more than 5 minutes to no avail. So i went to the reception to ask someone for help, this member of staff in the reception was very nice, polite and helpful. He went upstairs and found that the female staff member had not closed the lift door (which was very rude as we obviously needed the lift). He closed the lift so that it was able to come down to us on the ground floor. I would not normally do this but me and my mum were in a hurry to get this done quickly, so we were taken aback to find this woman to be so rude and unproffesional, so we hope you can look into this situation. But much thanks to the male staff member for dealing with the situation swiftly for us, he was great.

Lalit and Heather were helpful when I needed the most. I was late to use the storage on day 1 but Lalit was very kind to help me with the formalities.

it was great help from lalit and jamal. very cooperating and friendly guys. best customer service.

I made a reservation for the 17th of November to this store, when I arrived at the place I did not have the online check in finished. The lady with glasses, the receptionist of this store who identified herself as the manager, was rude with me when she told us that we couldn't be at the reception because we disturb her. I did not want to argue and quietly I left the store and finished checking in online outside the reception. This lady questioned the inventory, I said that I would put everything I had in my head at the time because I have more things to come, but I had not yet decided everything I would keep, in a disrespectful and rude manner, she told me she will not check in if I didn't complete the inventory. I was furious, not because the inventory but at the disrespectful way this lady addressed me, as I am the shop's customer. If this is how this store treats their customers so I strongly recommend that potential customers flee out this store otherwise they are in danger of being treated badly by this lady!

Really helpful, friendly people. Made the move of my items into storage really easy and as stress-free as possible. Highly recommend!

Reliable staff, prices are.... OK. But for packaging stuff, you might want Amazon, or the Wickes opposite the road, unless it's urgent.

Professional, quick and super friendly service!

Great location, decent price.