Bensons for Beds oxford

I had a positive experience in-store at Bensons, however I experienced issues after my order was placed / delivered. The staff in store were friendly and helpful, but I was upset that they did not make me aware that my bed would not be assembled. I was misled and told my bed would be delivered and assembled upon delivery. It wasn’t until the delivery men arrived and told me they were not assembling it, that I knew I would either have to assemble it myself or hire an external company to assemble it. I called the store and they said I would have to hire another company to assemble. Why didn’t they let me know this when I placed the order? Now I have to sleep on the floor for 2 weeks, waiting for an assembly team to come and build this super king bed. This could have all been avoided. Please be transparent with your customers about what is included when they order from your company.

Absolute bunch of incompetent crooks, tried to trick me into buying their insurance after being told several times I didn't want it, telling me it was the only way to get 10% off, when there was a 10% off all orders over £1000 clearly advertised in store and online. Then acted like they had done me a huge favour. Didn't add assembly as requested more than 4 times, cancelled free things off my order that where on receipt before delivery. I could go on. You'd get better service ordering cheap tat off Ebay. The quality of the furniture is not as good as expected either. Not what you expect from a company like this at all. unfortunately I have another order due with these guys that I'm committed to as they will take 20% of the total to cancel. Wish me luck...

The first impression was good, the trouble started when we were trying to exchange a mattress... 1. The 40 day guarantee is actually not a guarantee but a service. If you exchange the mattress you pay 10% of the original purchase price. This was not made clear to us at the beginning, so a bad surprise once we decided we needed to change the mattress. 2. When we wanted to change, this couldn't be done in the store. We had to call in to customer service, and wait on hold for 30 minutes (call back was only offered on the first call). 3. When we got to talk to a representative, we were told that we had to spend the full 40 nights on the mattress, before being able to exchange it. Why, I am wondering? 4. After insisting they started the process for an exchange. But before it could happen, we had to take a picture of the mattress. Before that, we were told by two different people (store manager, customer service agent) that the mattress would be destroyed (thus the 10% charge for exchange). Why then have us take photos? We didn't receive an answer. 5. We sent photos and didn't hear back for two days which was promised to us in the first call. So I called in again. I then received a code number with which I needed to call the store to get the exchange mattress. Overall a process that took a few days and was quite annoying. UPDATE: The delivery guy of the second bed told us, that they will resell the first mattress. Pretty fishy..

Viewed wardrobes in store. Range on display limited due to imminent store move but Julia was very knowledgeable and helpful as to wardrobes offered. We returned later that day and opted for a clearance wardrobe due to price and availability. Staff were really friendly and helpful during our visits and over the phone. Also a very big thank you to Crystell for being so helpful. Great customer service!

You had a good range of high quality beds. You had the rather unusual design I wanted. I received excellent customer service / advice in store, There were plenty of different grade mattresses and bases to try out. The store was easy to get to and convenient for parking.

The communication re delivery was brilliant, the tracking system on the day is really helpful and the 2 delivery guys were really helpful. All in all a great service

Curtis was very helpful with the purchase of our bed-no sales pressure and very patient. All the staff are helpful and professional.

Excellent forewarning.. First given an approximate time - in our case morning. Then a more exact time - in our case 7am to 9am, and then a phone call half an hour before the delivery arrived. The deliverers were efficient and courteous and delivered the items right into the room upstairs where we wanted them.