Bedminster Parade Post Office bristol

I have been a customer of this Post Office for several years, sending parcels at least 3 times a week and have always found the staff to be extremely helpful and polite. I have decided to write this upon reading some of the other reviews that have been posted. I myself have been present on more than one occasion whilst the Post Office staff have had abuse and insults thrown at them for no apparent reason and I found that the staff have always dealt with these irate customers in a respectful manor. I have also witnessed the staff go beyond their duties to help customers so I feel some of the reviews are unjust...........PERHAPS THOSE CUSTOMERS WERE HAVING A BAD DAY IN GENERAL!!!!! I have never once had to complain about anything and I will certainly be a customer of Bedminster Parade Post Office for several years to come.

I have never experienced such fowl customer services before. This post office has to be the worst in Bristol. Firstly the small short Asian lady behind the post office counter is so rude, she thinks she can speak to people what ever way she wants. She needs to carry out a customer services experience course to understand how you should deal with different types of customer. She thinks she can talk down to people. What happened to me is that I sent a letter 1st class recored delivery to my sister hoping that she will receive is no later then 2 days, but later reviled that my sister recieved it a week later, now I know what the asian counter staff meant when they said "do you think your letter will get there on time" now I understand what he meant by that. I still cant believe I have to give 1 star. I'm going to get to the Asian guy that is behind the till in the shop, well this guy dont understand nothing, this guy has a chip on his shoulder, he needs to calm down if he wants to trade in bedminister. The way he talks to people it comes across so rude and threatening also never willing to help. I have taken time to write this review as I want people to see what this post office is like, all the other good review have to be fake as I have seen couple of them working in the shop. Also I have gone to head office with my complaint as I feel that they do not do justice representing the postoffice franchise.

Wow, this is the best post office in the world. I am in here every day posting my items and have never experienced such warm customer service on a daily basis. Lovely staff who are always keen to help you in anyway they can, unrivalled drinks selection and great scratch cards. I am proud to call the staff at Bedminster Post Office my friends.

Really helpful, friendly staff. Added bonus that it opens at 8am.

Staff are always more than happy to help, very friendly and welcoming! Would recommend :)

Rude and unhelpful when returning parcels. Will take my business elsewhere

Hands down friendliest post office staff ever. Gave me a card at Xmas and offer me free slushies if it’s hot. I am a high parcel volume customer and they go out of their way to make things easy for me.

Had problems with Asda regarding getting money out, so me and my Care worker went to get money out at the post office. I put my card in, put my pin in etc only for the girl to tell me that the card was declined! Tried it a couple of times. Gave up in the end and got money out somewhere else. The money machine in the post office DOES NOT WORK!!

UPDATE: Family member returned to this Post Office. Left intimidated/upset after being publicly confronted by the female in the Post Office about "MY" review on Google. This occurred publicly in front of other Customers, being called a "Keyboard Worrior". It appears that i cannot have a view of my experience or make a review through fear of upset. Parting words were for me to make contact. I have tried, went to Voicemail. I am even more appalled that a circumstance that I thought worthy of a review, then led to a face to face altercation making someone feel small. I never normally review, but felt on this occasion my review was necessary, even more so now. I won't in future!

Me and my mum were really appalled with the girl behind the counter yesterday. My mum won an £800+ lottery ticket, brought all the relevant documents and ID to collect the cheque but the girl at the counter rudely refused my mum saying that doesn't speak Chinese which I find really offensive especially when my mum was clearly speaking English to her. In the end, a male colleague of hers came out and threatened to call the police. Alternatively, my mum went to the Longwell Green branch instead with the same documents and ticket and was issued a cheque without a hassle. The customer service she received there was exceptionally good, complete opposite to this Bedminster branch in the matter of fact. Overall, not sure why everyone working in this post office seem so angry most of the time and as customers we feel like we're a nuisance to them as soon as we enter the building.