Beauty On The Square – manchester

Lovely salon and lovely staff. Made me feel completely at ease and valued. Both therapists are so friendly and the whole salon vibe is relaxed. I had my lashes lifted and eyebrows shaped and she took so much time and care to make sure I got exactly what I wanted. Will definitely be going back and recommending.

I would not even give 1 star if possible as I didn't even have my treatment which was booked for laminate brows. I have never been more appalled in my life at the lack of customer service that I experienced. Despite the salon cancelling my initial appointment due to someone being off work, I rearranged to another time and date that would suit the salon, which was arranged during my lunch break at work (which I must add, is very valuable to me). I arrived at the salon to find no reception. It took over 20 minutes before I was even acknowledged by a member of staff, which made me extremely uncomfortable given that my eyebrows were meant be completed in a 30 minute slot. The lady finally came over and abruptly asked if I had any ideas about how I wanted the result to look, to which I showed her a picture of someone I know. The response to this was laughable in itself and again was quite unsettling prior to receiving a treatment 'this is photoshopped', 'she is a model', 'they won't look like that'. Great service selling there. The time clocked on and at this point I was getting more irate and had already decided I no longer was interested in receiving the treatment. It was 1:55pm (appointment was arranged for 1:30pm) before finally it was now my turn for a treatment. Absolutely ridiculous. I don't understand how someone thinks that that is acceptable. It was completely disrespectful to my time during a very tight and busy schedule that I work on. Without getting into the details, I am giving feedback in order to warn people to maybe do research before booking treatments with salons and maybe take a look at their work/results prior as this was something I am guilty of not doing before I booked.

What an amazing find! 😍 I had a luxury manicure yesterday and the whole experience was fabulous. Linda was so lovely and we chatted about all sorts 🙂 I managed to bag a last minute appointment too. Couldn't be happier! See you again soon ladies Xx

Quite dishonest and shady that the salon's original response to a review left by a close friend of mine has now been edited - probably due to how horrible and reactionary they were. For the benefit of anyone wanting to understand how unprofessional they were, here is a portion of the response from a screenshot (aka evidence, as I am sure they will claim it to be false). "If you turn up wanting to look like Julia Roberts and you look like Hilda Ogden we will be honest with you. Both therapist have over 20 Years experience in this industry and won't put up with divas who are childish and demand something that even a miracle worker couldn't achieve. We note you didn't leave the review n Treatwell who you booked through. We have put our heart and soul into this business and are sick and tired of entitled brats like you so take your one star review and go find a salon who will promise you something they can't deliver. No salon wants nasty vindictive clients like you so good luck in finding a salon that meets your ridiculous needs and will rip you off promising you the earths - it certainly isn't us and we wouldn't want to."

Awful experience. After getting what can only be described as torture, my friend came out of "beauty on the square" in destress and in pain. The eye lashes which were placed on were a mess and when she tried to get them to rectify the problem they refused as the time costs them money. Wouldn't let them put eye lashes on a plastic doll. Horrific.