Beaconsfield MOT Centre brighton

No reason to suppose any problem with the MOT service itself, however the customer service skills I experienced on the day I visited were absolutely dreadful. From the time I arrived I had to work hard for any communication with the people there even though I had arrived on time. Even at the end the car was just left outside. There were no other customers but when I checked it was ready the mechanic just waved at it saying it was there for me and I had to ask whether it had passed, and about paying. Presumably I could have gone without paying! Documents were all on the front seat including MOT certificate with some advisory comments. I would have expected someone to at least have mentioned those, that they needed some attention. I might have given a slightly higher rating except that the service took 10/15 mins longer than expected because as I returned to pick up, one of their machines wasn’t working. Again I had to query what was happening - they were working on their equipment, using my car battery to train my lights on their work, apparently having no artificial light within the workshop. I had no apology for the delay and I had to ask how long they might be (“not long”). Not knowing how long they’d been using my lights without the engine running I was a bit concerned for my battery which is small and already has plenty of demand from small town journeys. Unimpressed and I won’t use them again.

£30 MOT. I booked same day and had no problems at all. Very good service!

OMG best service ever from a Garage & especially Paul. Our knight in shining armour. We discovered on Friday morning our Audi brake pads needed replacing, before we were to board the Newhaven ferry on Saturday night & then drive all through France, returning home to the Ariege. Upon changing the pads, Paul discovered the calliper needed replacing too. He made many calls, eventually locating one, which he amazingly kindly agreed to pick up at 8am on Saturday (his day off) & fit. True to his word the car was ready to collect on Saturday morning. He kept us informed & updated throughout the process. The final cost was less than we would pay in France & the service fantastic. This meant we were able to make our crossing & not incur extra costs for Accomodation & Re-scheduling for which we are truly grateful. Highly recommend this Garage & cannot thank you enough Paul. What a truly wonderful & kind man you are.

Great price great service... Good guys

Very swift service and very helpful fernado

Great little garage. Had never been before but I had an issue with my car and popped in this morning. Within 2 hrs they had fixed and for a very good price. Definitely recommend!

Good garage, nice people and the prices are very good. Had a service + MOT here and they fixed my brake lights.

The best garage in Brighton, very friendly and great owner, workers are good too

I have always had great service here. Jobs are always done in good time and i always feel like I've been treated fairly with the work in terms of necessity and price.

Friendly reliable service, Steve is the main man