Never have I experienced such rude, arrogant and unprofessional customer service. I am referring to the latino staff member who was working a shift on Friday at 4:00pm.
This was my first time ever being here yet I was belittled, ostracised and made extremely uncomfortable by this staff member. His tone was rude and spoke to me as if though I was not welcomed here. He talked to me as if though I was a child who did not understand English and let out several sighs.
I have never felt so humiliated coming here. I was talked to as if though I was a dog. I politely asked where the bathroom was and was given attitude, told to take my clothes off and was extremely impatient with me.
Never will I attend this venue again and I seriously hope management disciplines and audit the performance of their staff because this has been an absolute shocking experience.
Hopefully this is not a systemic issue where individuals of colour, ethnicity or orientation are discriminated against as I would really hate for individuals to be hesitant to try this venue and experience for the first time. Even worse, I wouldn't want to see alleged xenophobic allegations made against this business if it gets out of hand.