Bathurst Health Service��� – Bathurst

My many thanks to the wonderful staff of Bathurst Health Service. From time of arrival right through to my time of discharge I was made comfortable at every stage. All staff were pleasant and caring during my overnight stay.

A week or so ago, I was admitted to the ED at 2pm and after being transferred to the Medical Ward about 1.30am the next morning, left the hospital at 4.30pm. I have nothing but praise for the commitment, courtesy, professionalism and good humour of all those I interacted with. They were all outstanding. Only go to the ED when you need to (!!), but do so with confidence. Yes they were busy busy busy and I had to often wait longer than I would like, but I am certain there were people being attended to who needed care more urgently than I did at that time.

Having fallen badly, I was looked after in emergency. Absolutely amazing staff including Jessica Mors, (I think) a 5th yr student, and Gemma the CMO, and all the the caring people, X ray person who supplied me with tissues when I was so upset, the triage staff, trolley person. The staff generally were so attentive through the wait for results, etc, which I could see them doing for all the patients. Wonderful people, most needing and deserving much more pay and resources generally.

The Director of Surgery doesn't care about patients or patient outcomes. My wife's orthopaedic surgeon recommended an arthroscope to to clean up and repair my wife;s torn, and displaced, meniscus in her left knee. Something that may allow her some freedom of movement. The surgeon ticked the "within 60 days" box on the admission form. After my different procedure (which was routine, and less urgent, yet performed within weeks of admission) we asked at admissions about my wife's procedure only to be told the Director of Surgery puts her procedure automatically on a 1 year wait list, and basically ignores the specialists recommendations. That's right, a person with zero patient contact, and it seems cares nothing about patients, is happy to keep a patient suffering longer than their specialist recommends. Sadly being on DSP we cannot afford to go private, or access alternative treatment at $2000 per injection...being a new, though proven effective, treatment.

Stubbed my toe once, came here and got a fresh ice pack. Highly recommend. ps. canteen's pretty good.