Barrhead Travel Silverburn glasgow

I have booked many holidays with Barrhead Travel but last year when my daughter was looking to book a holiday one of the advisors was very unwilling to try help her. I went in today to book a trip to the USA and it was the samw woman, she was very unhelpful and when I was informing her about a deal I saw on Barrhead travel website, she processed to tell me numerous time 'I've done this job for 10 years so I know what I'm talking about'. Needless to say I left without booking it and it's unlikely I'll use Barrhead Travel again !

Miss sold a holiday that I'm currently on and will deal with it when I return.

Saw a pretty good deal in the window (4 nights in NYC in Feb for £500pp) so went in to ask if they had anything similar in September. Best they could do in store was to offer us one hotel at just under £1kpp which is fair enough, Sep is much more in demand than Feb, I get that, but I was able to find loads of deals on Barrhead Travel’s own website for right around £800pp. That was two days ago, I got the first email from them that afternoon, then another that evening, at least one yesterday another today and then a phone call today. Well done Barrhead Travel, you have successfully put me off ever stepping foot in one of your branches again.

Excellent service and an excellent exchange rate available in store

A FEW YEARS AGO MY WIFE HAD MAJOR SURGERY SO WE DECIDED TO TAKE A HOLIDAY TO AID RECUPERATION.WE WENT TO BARRHEAD TRAVEL SILVERBURN AND WERE SEEN BY A MAN NAMED DAVID.WE EXPLAINED WE NEEDED SOMEWHERE QUIET AND HE SPENT A LOT OF TIME FINDING A HOLIDAY TO SUIT.HE CAME UP WITH THE CLUB MAC IN ALCUDIA MAJORCA SAYING HE HAD BEEN THERE LATELY AND WAS TWO MINUTES FROM THE BEACH AND WE WOULD GET NOWHERE QUIETER,SO WE BOOKED IT...WHAT A MISTAKE.WE GOT OFF THE TRANSFER BUS AND INTO THE HOTEL,THE RECEPTION AREA WAS LIKE A PARKING LOT FOR PUSHCHAIRS AND KIDS WERE RUNNING ALL OVER THE PLACE,DONT MIND KIDS BUT REMEMBER,WE ASKED FOR SOMEWHERE QUIET AND TOLD THIS WAS IT,THAT WAS JUST THE START.WHEN THE WIND BLEW THE RIGHT WAY THE SMELL OF SEWAGE WAS DISGUSTING,MY GRANDSON GOT AN ELECTRIC SHOCK FROM THE TOASTER AND A MAN BEHIND HIM GOT A SHOCK SO BAD FROM IT HE COLLAPSED AND STILL THEY LEFT IT OUT,THE BEACH IS A FIFTEEN MINUTE WALK,NOT TWO.ONE DAY WE DECIDED TO TAKE A WALK OVER THE SPARE GROUND THAT WAS AT THE BACK OF THE HOTEL AND SOON TURNED BACK AS THERE WERE CARCASSES OF DOGS ALL OVER THAT HAD BEEN TIED WITH ROPE AROUND THEIR NECKS AND LEFT TO DIE,THESE WERE IN DIFFERENT STAGES OF DECOMPOSITION.MY WIFE WROTE A LETTER OF COMPLAINT AND THE REPLY WAS FROM A COMPANY WHO COULDNT CARE LESS,,FELT LIKE IT WAS YOU PAID YOUR MONEY,YOU TOOK YOUR CHANCE,THEY DID OFFER A 5% DISCOUNT ON A HOLIDAY,BUT WITHIN A CERTAIN TIME,WOULD NOT USE THEM IF THEY GAVE ME ONE FOR FREE,WILL NEVER DEAL WITH THIS COMPANY AGAIN,JUST HOPE THE COMPANY WHO BOUGHT THEM OVER DO A BETTER JOB,COULDNT BE WORSE, AND HAVE BETTER CUSTOMER SKILLS,I AM ONLY GIVING THIS ONE STAR AS IT WONT LET ME SEND WITH NO STAR,PITY YOU CANT DO MINUS FIVE STAR,THAT WOULD BE MY RATING,WORST HOLIDAY AND COMPANY EVER.

2 bad experiences with barrhead travel first flight delay sitting in Glasgow Airport for 12 hours no contact from them whatsoever then people started turning up at 10.30pm who got emails to tell them about the delay second I took insurance from them which I declared my medication and said I don't want gadgets insured but everything else got stranded in Thailand due to the coronavirus virus phoned the insurance company they told me to keep all receipts claimed when I got back absolutely nothing from them I paid £126 for me my partner and daughter and was told by the insurance company that I was only insured for medication and my partner and daughter wasn't insured the policy I got sold in barrhead was an absolute joke £126 for nothing

If Icould score Barrhead Travel a zero-star, then I would Because I a feel extremely disappointed and let-down. I am an 18 year old student who booked their much-anticipated S.6 end of year holiday, in October- to go to Zakinthos in Greece. Being typical teenagers who are semi laid-back, we dismissed the current situation with both myself and my friend paying for the holiday, in full, on the 22nd of February 2020. We fore-saw things going a bit bad in terms of travel around the start of march and therefore, we cancelled the holiday on the 21st of march 2020. Although this was after the deadline for payment (18th of March), Barrhead travel at silverburn told myself and my friend that Jet2 would not be receiving our money until march 25th. Because of this, we were told we would receive a refund by the end of the following week (at this time i suspect the volume of cancellations and refunds would have been at the same, normal rate). When the estimated date of refund came along, I phoned up and was told that it could take 80 more days. It has Now been 62 days since we cancelled the holiday and myself nor my friend have had any contact from the company and no response to my almost 40-day-old email. There is no customer service phone number available, no useful information on the website. THE THING I AM MOST ANNOYED ABOUT IS THE FACT THAT THEY SAY THEY CANNOT REFUND US THE MONEY UNTIL THEY HAVE RECIEVED IT FROM JET2, BUT THEY WERE NEVER PAID TO BEGIN WITH!!! SO WHY ON EARTH IS IT TAKING SO LONG FOR OUR MONEY TO COME BACK TO US??? I think this company should be very VERY ashamed of themselves for such poor customer service and care. I will certainly never book with them again. If anyone knows of a telephone number I can try please get in touch on either facebook or instagram!

We had our holiday booked to Dubai due to leave today 8 June 2020. We have know since March our holiday was cancelled as Emirates emailed to say our flights were cancelled due to COVID -19. We have emailed Barrhead travel 5 times since then to find a resolution either by refunding or rescheduling. I appreciate we are in unprecedented times. However, your email confirmation states you will reply to customers within 28 day. 28 days have since passed and we still haven’t had any correspondence from Barrhead Travel regarding our cancelled holiday. We were considering moving the booking, but since no one within your company has had the courtesy to contact us to discuss our options we are now looking for a full refund with interest and will never book a holiday through You again even although we have spent thousands of pounds over the years. We have even emailed Barrhead Travel Managing Director Jacqueline Dobson, and still haven’t had a reply . I wonder how long it will take before we get a reply.

I have booked many holidays with Barrhead Travel but last year when my daughter was looking to book a holiday one of the advisors was very unwilling to try help her. I went in today to book a trip to the USA and it was the same woman, she was very unhelpful and when I was informing her about a deal I saw on Barrhead travel website, she processed to tell me numerous time 'I've done this job for 10 years so I know what I'm talking about'. Needless to say I left without booking it and it's unlikely I'll use Barrhead Travel again !