Reading others’ reviews here, it seems we drew the short straw on solicitor and service. It took five weeks from our mother’s death to get initial meeting to discuss estate arrangements. Covid aside we found the service to be slow, very little done until chased up by phone and email, and felt treated as a nuisance when we did enquire. Eyebrows were raised by Estate Agent, Insurers and Tax accountants over length of time taken to get house to market, unsolicited choices made over insurance and the validity, time, cost and effort put in to work out the 6 week tax return of the last few weeks of a dying woman. At one point the empty house (under Barr Ellison’s temporary ownership) would have been left uninsured had the insurance company not stepped in and contacted me. It did not appear all choices were made in the best interest of the Estate.
After apparent delays due to HMRC, Brexit, holidays, sickness and covering the holidays of colleagues, a relatively simple estate took 3 years to settle. This process was started in July 2018. Even with covid this was an unacceptable length of time. To quote from a review further down – “W[h]ether this was all due to one person who is overloaded (and cannot at least communicate) or if it is a cultural problem at this firm I do not know.”
The complaints service was fast, friendly and efficient. Although we did not take it to the ombudsman, we were offered what I considered a derisory sum off a £20k bill; I can only assume B-E agreed as they then doubled the amount when I approached them about this. Cut and paste errors, typos and misspelled names also made the process seem slapdash and impersonal. 2 stars – one for efficient complaints procedure and one for easy parking.