Barclays Bank glasgow

Terrible opening times, recent refurbishment has axed 2 desks in favour of ATMs, queues are now excruciating as a result.... hard to think of a worse branch in existence to be honest. No complaints about the actual staff, however, if I were them, I'd be complaining about how overburdened I now am due to the redesign, which was clearly conceived and overseen by a hamster.

1pm on a Monday, one person helping the public and 9 people in the queue

Worst brunch I have ever been in, waiting ages for service, one service desk in the whole place and try cash machines to pay in money- u will be left without money, card and help. Disaster.

Today was the 3rd time when I tried to sort out something in this branch. 1st time they didnt even know how to do my request (updated statement, not a big thing.) In an another branch it was 3minutes aprox. 2nd time, to log in into my new phone I would need their pinsentry to log in. They didnt know what to do, but after 10 minutes of "thinking" they made it. And today again a verification, absolutely no clue how to. The only thing I do not understand, how the other branches are able to make things they dont. This place is a shame on Barclays. Should send this people back the supermarkets where they came from.

Infuriating branch to deal with. The telephone is seldom answered, even as I have direct numbers for the branch. There is NO answering machine and the number quoted on the website is not the branch at all but a call centre that cannot deal with my questions The staff, when they can be contacted, are very good If I could give a zero score, then I would do so.

Christine in this branch is very helpful and always friendly! Highly recommend

Booked an appointment for opening new account, as they promise to mail the card to my location address. now more three weeks no one call me or at least send me an email explaining why the delay happened.. Also bad service at the branch.

Not very happy been trying to contact the bank and the phone number DOES NOT put you through just cuts off. Not very good as I am house bound and cannot get out the house. Only information I have is on a card which I was given by my daughter. Please fix this as its not good that you cannot phone your bank and speak to a human being its all online which I don't have.

Rude bank teller

Worse customer service i ever seen I've been waiting for almost one hour for someone to pick my call so I can report my lost card.