Barclay Medical Practice – City glasgow

Fantastic GP surgery. Dr Taylor & Dr Byford are excellent. Both very professional, caring, understanding and helpful. Best doctors we have ever had. To date, we cannot fault them or their services.

Unfortunately they have made starting a new prescription one of the most stressful experiences of my life. Ironically stress is one of the biggest triggers for my condition so that's great... The story in full is that I was to be started on a methotrexate prescription. I was given the script from a specialist to take to my own GP who would fulfil it. I got my first dose no problem, but I am due for weekly bloods before I collect each weeks dose. Here's where the problems begin. The next available date for bloods at my practice is in 2 weeks, but I HAVE to take this medication every week on the same day. The receptionist can see my details so I accept the appt and try to put in for a repeat script anyway, hoping it will be overlooked this week and that's why no one has brought up an issue about it. I go to collect my script and they have nothing for me. TWO of their GP's rejected the script citing "bloods needed" but neither bothered to call me and discuss with me (if they had or even looked at their own records they'd see they don't even have any appts to take blood in the first place) So I now have to explain to the reception staff that I absolutely need this medication THIS week, no later. They send me to Maryhill for bloods, cool, more time I need to take off work. I get there and the staff are lovely, I explain to the nurse my issues and how it's been difficult for me to get my prescriptions, that I'm worried about how my next bloods are on a Friday but I take my meds on a Saturday. She reassures me and says it's fine, bloods get processed and are done the same day. I call back the next day and my bloods aren't done. SHE ALSO REASSURES ME SEVERAL TIMES THAT THEY ARE OPEN ON A SATURDAY. ACCORDING TO THEIR OWN WEBSITE THEY ARE OPEN SATURDAY. I turn up Saturday and the doors are locked. I am now left completely cut off from my prescription, I call the practice but it just says it's closed and redirects me to NHS24 I now have to call them in an absolute panic and attempt to get them to fulfil my script because my GP has failed me so miserably on almost every level. After talking to an out of hours doctor today she recommends I try switching practices because of how badly they have been managing me. I am told that for someone in my position I should not be having my bloods done on a Friday for a prescription I need to take on a Saturday. I just changed to this practice from somewhere else so I don't really have any other options right now. I would say that if you have a specific condition that requires close monitoring and care from your GP: DO NOT COME HERE! They don't care. They don't prioritise you by condition or severity. Please find another practice that is better at looking after their high risk patients, because this isn't one of them. People are constantly warned not to suddenly stop taking their medication but this practice has forced me into a position where that's almost what I had to do.

The website says they open at 8, turns out they open at 8.30. Cant get an appointment even though i called at 8.32, absolutely useless system

I have recently moved to Glasgow and the first time I went to visit a GP and found all the staffs are awesome. Doctor heard me carefully and took time to observe the situation.

All staff and doctors are nice, buts it’s next to impossible to get an appointment + they never answer the phone.

I know we are currently in unusual times, but the lack of support and help from this practice is terrible. Although the GP that called me was nice, the receptionists are clearly stressed as they try to hang up on you as soon as possible and don't bother to listen to you at all.

I know most surgery's are hectic/can be a shambles but the experiences I've had with this one so far have been awful. Firstly, they completely mix up mine and my twins prescriptions & notes. Whoever had been logging them had obviously just looked at the dob and not bothered to check the names. This led to my twin being sent away with my prescription and me being told mine hadn't been put through which could have been potentially dangerous, not to mention sharing personal information. We're both at different branches also, not even both at city. When I phoned up to complain, I was just hushed and talked over. Next, although there's sometimes a nice receptionist on, most of the time whenever I call I get spoken to in a rude/patronising manner. I've phoned up trying to speak to a Dr a few times (after being told by dr to call if needed) and been quizzed on the phone/told it's only for emergencies/that I need to tell them more info, even after I've mentioned I'm calling in regards to mental health issues and that the Dr will know if you just tell them. I've been in tears and told 'can't promise anything, nothing more I can do' Just no empathy at all.

Never would’ve thought a doctors practice would speak to people the way this one does. Receptionist with the cheap blonde highlights is one of the most condescending rude people iv met in my life. Told me that their system failure was my fault and that i now have to wait over a week for an urgent prescription that they told me was ready to collect several days ago. Will be switching practice as this is my first experience with this one and it’s been nothing but awful. Receptionist should lose her job for the way she speaks to patients.

The Doctor was very nice and friendly And the reception women was friendly and helpful Good experience 👍🏻

The reception staff are great (very friendly, helpful and efficient :) and Doctor Joe Daly is fantastic, he is very good at his job and actually takes his the time to explain things in full to you ect so you understand. I can definitely recommend this place and it's very clean too!