Bannatyne Health Club Maida Vale – westminster

Wonderful staff, gym and reception area needs a real update.

THE WORST CUSTOMER SERVICE AND MANAGEMENT. Only interest they have on you is your money. They play you with cancellation. Every day different person comes forward acting as deputy manager. Most of the time dirty premises. They close pool unnecessarily and sauna to save money. If they had zero star I would prefer to chose that one. Every day getting worse and worse. You sign a contract for a fixed amount and you will receive emails on regular basis to notify you they increased your fee. Due to technical errors they say, direct debits duplicates. You have to wait for your own money a month to get it back if you are not aware you can request indemnity form with your bank. Awful experience.

This gym is ideal, split floors and different workout rooms and spaces. Friendly staff and trainers.

One star for teachers! Yoga, philates teachers were so nice. Otherwise your got 0. I registered as monthly contract which is more expensive than usual. And Manager said I can cancel my membership whenever I want. So I paid more only for this. But when I noticed that I will stop my membership, they are still sending me the email for paying. Why?! And also, they didn't tell me about lately fee. But they will get your money more when you paid late. They just care about your money. Not your health or service for member:)

Terrible customer service, avoid the Bannatyne Gyms if you dont want bunch of headache. Facilities are also poor quality for the money. Will never renew.

It's an amazing place, the staff members are ever so polite and helpful.I would recommend this gym to anyone I know.Keep it up guys..

brilliant staff planning to join once i’ve had my operation the gym looks amazing can’t wait to join

Terrible customer service, avoid! Plenty better gyms in area this one is not worth your time. Bannatyne Gym in Maida Vale is possibly the worst gym I’ve used in London and the uk. Facilities are also lacking in free weights and the quality for the money is felt with the underwhelming gym as soon as you enter. It feels too small and lacking in equipment.

VERY VERY POOR SERVICE THEY BODY SHAME AND ARE VERY RASICT I DONT RECOMMEND ANYONE TO EVERY BECOME A MEMBER ARE EVEN GO THERE THEY ARE SO RUDE AND THEY GIVE YOU BAD LOOKS ESPECIALLY A THE BLONDE GIRL SHE WAS VERY RUDE AND SHE KEPT ON SHOUTING AND ME AND MY KIDS