Bannatyne Health Club And Spa – sunderland

We go here for a massage once a fortnight and we love it! It isn't your traditional spa hotel as it's a leisure centre, and I wouldn't go for a spa day, but the treatments are amazing and excellent value for money at around £40 for a 55 minute massage. The staff are very polite and the massages are fab.

Absolutely loved the treatments and the therapists were lovely, also love the relaxation room. The spa facilities could do with an upgrade, I think the outside space could do with some work, as we were sitting outside for coffee due to covid restrictions. The changing area showers are looking abit grubby and tired, but other than that, grateful to have this on my door step.

Fantastic lovely day friendly staff thank you me and my bestie are nice and relaxed now x

Lovely, had a good swim.. 😊

Staff were friendly and there were a wide range of facilities to use however the gym itself looks dated and in need of a facelift.

The receptionist Nichole was great. Very helpful in resolving a booking issue over the phone and then very polite in person. If you guys give out bonuses, she deserves one.

Stayed here on Saturday 6 November 2021. Staff were so friendly and helpful. Room was spotless. Double bed was so comfortable. Shower was powerful and hot. Loved the Elemis range in bathroom for guests to use. Breakfast on Sunday morning was quality and beautifully cooked. Again staff were so friendly and helpful. Definitely recommend as a short taxi ride into the city centre. Fantastic weekend!

Wonderful Spa afternoon. Great massage and facial and pleasant staff. Was able to use other facilities, swimming pool, jacuzzi, sauna etc.

NOT RECOMMENDED. NO ROOM SERVICE PROVIDED.Very disappointed. We were out all day and when we got back our room had not been serviced. It was 8.15 in the evening And I asked at the reception fir an explanation why our room had not been serviced and was told we should have put the sign in our room outside to say we wanted the room serviced. I have never heard of this strict requirement before in any hotel in the world. I informed them that as there was no sign in the room we did not have that option and no one had told us on arrival of that very unusual requirement from guests. Had they done so we could then of gone back to reception and advised them of no sign in the room. So the room was not serviced and we had to make do and get top up tea making supplies from reception. Not a big deal but this shows an unusually disregard for their guests and slopy management. We will not use this hotel again as they just do not provide a reasonable level of care and service and people have choices.

ABSOLUTELY OUTSTANDING! SPA was u real amazing customer service from the spa team and whole team of Bannatynes. Waited 1 year for our 3 treatments and well worth the wait ❤️ Thanks.