Bannatyne Health Club and Spa – cardiff

Great customer service, amazing facilities & massage lady for my 2.30 app today was fab. only things that let it down were that the steam room was out of order which we were looking forward to the most. The cafe wasn't staffed and the card mechanism on the drinks machine wasn't working so I wasn't able to get a drink. Social distancing was well laid out, tour guide was really pleasant and helpful. Maintenance on the outside of the building looks a bit run down and needs some work done to it as it doesn't reflect how good the place looks inside and could put potential customers off. Would recommend this place to anyone it was a rejuvenating experience 😀

I booked a spa day via virgin experience 45 mins £99 for 2 people, I was really worried because of the reviews on here. It’s safe to say these reviews should not sway your choice we had such a lovely time and the masseuse was so kind, we ended up being 15 minutes late and could only have 2 out of the 3 treatments but they did everything they could to fit as much in and make it special. I felt so comfortable with the masseuse and had a lot of knots in my back which she noticed straight away and drew all her attention to. I also really wanted a mini facial but was worried because I have eyelash extensions but she knew what to do straight away, she has so much knowledge and I knew I was in safe hands! I didn’t notice any noise above us, there were the odd noises here and there but they didn’t effect my time at all. All the staff were really lovely and welcoming. The only bad thing I can say is we called the spa multiple times to advise we’d be late but no one answered it would just ring out.

Friendly staff. Booked in for a beauty treatment, the therapist was amazing. Definitely will return

They advertise and charge for facilities that they cannot provide. Steam room hasn't worked on any occasion since lock down restrictions were eased. This company has no interest in anything other than short term profit. They building is tired. If you like a breeze block wall painted green as the interior of a gym then this is the place for you. I strongly recommend you do not join this gym.

Lovely day relaxing and having a fab massage. Facilities great. Would come again