Bank Of Scotland glasgow

The woman in there was really helpful, very nice when she was helping me to set up my internet banking

I would like to say that be extremely careful.when depositing money in Payin Machines..I was depositing money in Payin Machine in Argyle Street Glasgow. The machine Broke down only paying back part of my money.Ahmed assured myself that the remaining money would be paid in next day. Which it wasn't. I contacted The Branch and Kirsty called myself back saying I cannot hear you.and cutting myself off.I then contacted the Complaints Department which Nic Text to say he was investigating the Fraudlently issue. Nic did the investigation in a morning..I thought Ahmed Kirsty or Nic would know the Bank.of Scotland.mission statement (By Your Side).which they never were. I had just came out of Hospital after having Major Brain Surgery Tumour partially removed.and on. CHEMO. I think that Ahmed Kirsty and Nic should realise the not all Disabilities are Visible.This has caused extreme Anxiety and Stress They are not very good Ambassdors representing Bank.of Scotland.Ahmed Kirsty and Nic should .learn to be Assertive and not Aggressive. Someone still has my money Fraudlently.Hopefully someone will reply.and maybe By your Side instead of each others side Fraudlently.

Being classed as vulnerable had a courtesy call from the Paisley branch today. Lovely girl to chat to, in the course of which commented because of the snow and ice I was running out of bread. I was totally delighted when later today a loaf of bread was delivered to my door by one of her colleagues. Now that is what I call service with kindness.

Very polite and helpful staff.

Bad customer service kept waiting for 30 mins only to later for the rude women to tell its going to be another 30 mins while only having one person to deal with customers and 3 other other just hanging about pretending they were making sure people were following social distancing ridiculous.