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Bank of Scotland edinburgh

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**Bank of Scotland – Edinburgh Branch**

Located conveniently at 18 Wester Hailes Rd, Edinburgh EH14 2SZ, the Bank of Scotland has been a cornerstone of financial services in the community, dedicated to providing tailored banking solutions for individuals and businesses. Our knowledgeable and friendly staff are committed to delivering exceptional customer service, ensuring that every visit is a positive experience.

At Bank of Scotland, we understand that financial needs can be diverse and complex. Whether you’re looking to open a new account, secure a mortgage, or seek expert advice on investment opportunities, our experienced team is here to guide you every step of the way. We pride ourselves on our transparency and reliability, fostering a sense of trust that keeps our customers coming back.

Our branch features a welcoming atmosphere where clients can feel comfortable discussing their financial goals. With flexible appointment options and accessible support via phone at 0345 602 0000, we make it easy for you to get the answers you need when you need them. Visit our website at [Bank of Scotland](http://www.bankofscotland.co.uk/) for more information about our services or to book an appointment online. Experience the difference with Bank of Scotland – your trusted partner in financial success in Edinburgh.

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Bank of Scotland edinburgh

Google Review

Note: these reviews will not count in overall rating.

Benjamin Stuart

1 Google Rating

Over 15 people to serve with more than 5 staff only two tills open. Made to wait over 20 minutes.

1/ 5

Over 15 people to serve with more than 5 staff only two tills open. Made to wait over 20 minutes. Not very friendly at times either.

Hollywood Kaz

1 Google Rating

They refused to serve my 12 year old daughter because she didn't "have an account", she took in a lo

1/ 5

They refused to serve my 12 year old daughter because she didn't "have an account", she took in a load of coins she had saved up, she wanted to change all her coins into a £10 note so she could proudly present it to them to open her first savings account, the cashier was rude but then the manager actually made her cry. I would recommend you go to ANY other bank and avoid this hostile environment.

Goncalo Pereira

1 Google Rating

No warmth, no kindness, unwillingness to help, it's a struggle to go there and be treated so badly.

1/ 5

No warmth, no kindness, unwillingness to help, it's a struggle to go there and be treated so badly. Such an hostile staff...I'm amazed how badly they represent the bank. You go to the gyle shopping centre branch and it's a totally different atmosphere. Every single time I go there I have a bad experience. I don't feel valued as a customer...

Wieslaw Mieszczak

1 Google Rating

Very rude staff.

1/ 5

Very rude staff.

Miklós Ürmös

1 Google Rating

Staff insufferably inflexible towards customers.

1/ 5

Staff insufferably inflexible towards customers.

Brenda Leslie

5 Google Rating

Visited Branch today. Excellent friendly service from Mavis. Arrived as a customer left feeling like

5/ 5

Visited Branch today. Excellent friendly service from Mavis. Arrived as a customer left feeling like i was valued & had met a friend. Efficient service all completed to my satisfaction. Thank you Mavis. Tha

Marco Palumbo

1 Google Rating

I have been unemployed for a year now after losing my job, having a nervous breakdown and being trea

1/ 5

I have been unemployed for a year now after losing my job, having a nervous breakdown and being treated for anxiety and depression. Today I received a text saying to put funds in as I was over my overdraft limit. I managed to rustle up £9 in silver change and when I tried to deposit it, the lady with dark hair and glasses, was very short with me and refused to put the change in as it was too small for her to count when she could serve someone else. I took the bags she gave me and separated the silver, meanwhile she had no one to serve. I went to the other lady who happily took the money and lodged the funds. I spent 15 mins outside shaking before I could get my nerves together to go home. If I had another branch to go to I would.

Lisa Zaccardelli

5 Google Rating

I was helped greatly by an advisor called Scott, helpful and pleasant from start to finish. Very kno

5/ 5

I was helped greatly by an advisor called Scott, helpful and pleasant from start to finish. Very knowledgeable young man. Thank you for your help and patience.

Brian Pether

5 Google Rating

Very helpful staff work in the Wester Hales Bank of Scotland

5/ 5

Very helpful staff work in the Wester Hales Bank of Scotland

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  • Sunday09:00 AM - 05:00 PM
  • Monday09:00 AM - 05:00 PM
  • Tuesday09:30 AM - 05:00 PM
  • Wednesday09:00 AM - 05:00 PM
  • Thursday09:00 AM - 05:00 PM
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