I bought a jewellery set last week for my daughter’s wedding. On trying it at home we found there were only four links at the back so was short for the side pendant. I phoned in and a lady was pleasant enough to say not to worry and she’ll add the links if I took it in.
I have for the past ten years been their customer, but because of my experience below, from now on will give my custom to somebody more deserving. I’m so sure this would not bother them (which they made clear in the store) but I hope will help other customers in making their decision. I’ll keep you posted on other social media sites if I do get a response from them, although I doubt it given their attitude.
My sister took the set in today and initially there was a lot of push back from not only the sales assistants but the owner too;
1) We should have checked the goods before we left the store.
2) To add a 6 inch link they would charge £7.50, which we accepted.
3) They had no respect for the jewellery since it was no longer under their ownership. It was mishandled on the glass counter, until they were asked to please handle it properly. The Owner then asked the assistant to place it in the soft board.
4) The links were reluctantly added but very roughly, one still open, and was shorter at 4.5 inches. She was arguing that it was 6 inches, until asked to measure it. Oh well, didn’t get an apology but they did extend it by an inch. We do expect to get 6 inches if they are charging £7.50!
5) Finally got the 6 inches links added but with so much reluctance and blame shifting,
I don’t even get this much hassle and push back from the smaller stalls in Ealing Road who might not be selling expensive jewellery but are more than happy to provide an after sale service.
Avari do not believe in customer satisfaction or after sale service. Only interested in making a sale. I would strongly advise you shop around because you can get similar, if not better, jewellery and with a smiling helpful after sale customer service. This is important when the wedding arrangements are stressful in itself.