Apple Union Square aberdeen

Very disappointed with the service here so far. Took my watch for repair 3 weeks back. I received email on 5th September that I will receive the watch in 1 or 2 days. It has been 2 weeks and I did not receive anything. I went to the shop 3 times and each time I was told I would receive my watch "probably tomorrow" and I would be informed about the status. However, I received no communication regarding the status of the same. Yesterday, I decided to put in a complaint and spoke to the Store Manager only to be told that they will place the order today. I fail to understand why nothing was done for two weeks in spite of the fact that I visited the shop 3 times and was assured of delivery the following day. Had expected better customer care from Apple.

Today's visit to the apple store was a great one. Lovely and friendly and helpful staffs

I came in the other day as my 3yr old MacBook had crashed which I knew was due to the logic board failing as it had done one year ago. However, I was told it was not the logic board and they would test it out for me. The next day, they called me to tell me the problem was...the logic board and I would have to pay close to £500 to repair it. I was unsure about paying this as I didn't want it to crash again in the next year, but I had important data on the MacBook. A member of staff told me if I got a new MacBook then they would be able to transfer the old data so I agreed and proceeded with this action. The next day I received another phone call to tell me they could not do the data transfer because the hard drive was broken...So basically spent roughly £1200 and got nothing they promised in return. What I did receive was rude, unfair, condescending, and an unbothered attitude from the two members of staff I spoke to about it. I felt wronged and mistreated through this whole ordeal. What would have made it better is if they attempted to make some offer to reimburse me or even show a slight bit of care towards my situation. I am overall shocked by the customer service and would have expected better treatment for the money i give them.

First Class and 5 Stars, the high benchmark of the best Retailer on the High Street.

I took my macbook in for what I believed would be a simple repair about a month ago and they told me it would take a week to fix it because they had to ship it out. All in all, it was a little unfortunate they didn't offer a next day repair service, but i did get it back eventually...

Very good experience. The staff member was extremely helpful. The Apple Pencil was ordered in store and I opted to go for next day express delivery. My daughter is delighted with the Pencil as she loves to draw. Very good product. Thanks Apple 🍎 Store.

Made an appointment here to look at an old iPad I had. Had to wait about a bit, past my time which I was punctual for and eventually I was served. Expert managed to get it working however it seems it's no longer able to use a lot of the Apps as it's too old. Know that feeling☺️. I suppose being able to take in ab almost 10 year old iPad and get someone to look at it for free shouldn't be complained about. Wonder how long this service will prevail now Apple have announced that in the future, to you'll be able to fix your own🤔

Fantastic customer service, great help from 5 members of staff. Highly recommended. Nothing to much trouble and very keen to help sort out the problem, a very rare thing these days . 10 out of 10 . I will definitely be back . Thank you 😊

It's a very pleasant shopping experience in this store. Apple products are always built well and thoughtfully designed. There's a large range of items on display that can be readily tested by customers (phones, tablets, laptops etc.). The staff are very knowledgeable and helpful too.

I witnessed a staff member being very rude to a customer for not having a mask on and then throwing the young boy out the shop. The mother clearly said my son has a hidden disability and has expemtion. The mother and son was in distress. This is discrimination!!! And was shocking to see. I will never shop there again or any apple store.