Andante Travels salisbury

I travelled with Andante on a tour of Crete & Santorini in 2018 and it was a fantastic experience. Visiting iconic sites such as the Palace of Knossos in the company of an expert guide brought the area’s history to life and helped me put things into context. Accommodation and food were great, and the pace of the tour was busy but felt very full - not a moment was wasted. I would thoroughly recommend visiting archaeological sites in the company of an expert, there’s nothing quite like it.

This Company refused to refund our money when our holiday to Italy was cancelled last year as a result of the pandemic. This was contrary to their own Terms and Conditions (which they are happy to apply to their customers) and the Package Travel Regulations 2018. Not only that but they then refused to comply with a Court Order so that we had to go to the further hassle of getting a Third Party Debt Order to retrieve our refund directly from their account. We have never dealt with such an unprofessional company before and cannot recommend them.

Was really looking forward to a tour of Hampton Court Palace with Suzannah Lipscomb on April 9th which was postponed to July 9th due to COVID. July 9th is also cancelled and we can’t make the alternative date. Offered a credit note but it is no use as it is this specific tour that we wanted not any of the others they offer, so we can’t rebook as we still cannot make the alternative dates for this specific tour. We are entitled to a refund but they won’t issue one, this really isn’t treating customers fairly.

not worth it