Amy Nails oxford

Terrible customer service, my sister and I were not only unhappy with the result of our nails as they looked nothing like we showed and explained, but were both hurt physically (like cut) by the files, and our nails turned out lumpy and odd consistency/texture. When we tried to express our concerns during the process so that there was adequate time to fix it (shape, colour, length etc,) they completely outright ignored our requests and then at the end said it was too late to fix it. Will never be coming here again; not worth the money.

Absolutely appalled. Sister and her friend visited the shop on 1st June 2019 to have acrylics. Nails started snapping off within 3 days. Phoned the shop last week to complain and was told girls could go back and get them redone. Phoned up again today to arrange for them to go back and the staff were very rude on the phone and told me ‘not to come back’ which I thought was very unprofessional for a nail salon. Will not be returning. Wouldn’t recommend this salon to anyone.

Visited today with nail polish peeling off which lasted less than 2 weeks but started peeling after the first week. I have never experienced this in 25 years of having fake nails. I was originally told that my nails would need doing every two weeks and perhaps if your nails grow quick I could understand in terms of an infill but not with nail polishing peeling. The lady was quite rude and said she would would sort it this time and asked if I’d like an infill and this would be £23, a treatment I did not need. I said to her I will not be returning to the salon again. Appalling customer service and very disappointed for a valued customer. I wouldn’t have even given this salon one star but I have to in order to leave a review.

Prices are good but they are not very friendly.

the only place in oxford i will go to get my nails done. The choice of colour and style is the best and the quality a lot better than others for the same price

I used to use Amy Nails a few years ago but stopped using them when I moved away from the area. When I moved back last year I didn’t hesitate in returning. Comparing their work with other salons I used I can confidently say they have more choice in services, colours & designs. People say about staff not engaging ….. I have been to salons all over, including Hawaii. Please be aware that staff in the nail bars can find it difficult to communicate full conversation as English is not necessarily their first language. Ask yourself, how good is your Vietnamese for example? Please remember this when reading reviews about communication. Engaging works both ways. I always engage with the staff and owner Amy, and we always have a giggle. They are always accommodating when I turn up without an appointment (my work makes appointments Difficult). They are welcoming, friendly and always on hand to help with choosing colours & designs etc. They are patient and never complain if you mention something you’re not completely happy with. Whether that be nail shape, length or colour. Pricing in comparison to other places, I find to be fair. They also offer student discount. I work in retail and get many many compliments on my nails. Not just from women but lots of men also. I never hesitate to tell people where I got them done if I’m asked. Whenever I’m reading reviews of shops / hotels / restaurants etc I always go with what the majority of people are saying. Also how recent are the reviews. There are more excellent reviews than bad on here so I would recommend using that as your guide. Good luck !

AMY NAILS definitely my favourite nail salon ever and after my first time here, I have never stepped into a different nail salon. I have been here many times and they have all been the best! The atmosphere of this salon is very soothing and relaxing. Everyone always very friendly, attentive and thorough. The nail tech Amy always very detailed and did a great job. really love the work she did. Prices are fair. I will definitely come back. I would highly recommend anyone coming here.

It started off shaky since they stuck me with the inexperienced nail tech, but the main lady swooped in and saved the day and overall i am very happy with the nails. It was my first time going there and i would def go back

The staff are very unprofessional (apart from Amy the owner) they get annoyed when try to tell them what you want. The way the shape the nails is shocking, every nail is a different shape & size, if you try say something they give you an attitude. Awful customer service. I got “gel colour” and it chipped the same day. I wouldn’t recommend going there. Seriously just awful!!!

got my nails done here today, staff were friendly and kind. had a wide variety of colours to choose from and the acrylic nails are good quality and strong. definitely recommend as they produce good nails and treat their customers well :)