Javais Anwas
1 Google Rating
Bought a 2018 Range Rover sport from AMT with Gerry being the salesman. Deal eventually got done bu
Bought a 2018 Range Rover sport from AMT with Gerry being the salesman. Deal eventually got done but I would not say I was dealt with the best. Felt like I was chasing for answers and the deal to be done. Luckily was done in the end. Even trying to contact regarding after sales issues I had no answer from Gerry himself. My main issue is the after sales care I was told they had to get the spare key from head office which is based at a different location to AMT. Which was absolutely fine was told this will take a few days. No issues from my end. In the mean time they had taken a £500 deposit for the V5 because my number plate had to be put on retention. I received that had sent that special delivery and they had received that the next day. It took me over 10 days to get my £500 refund and in that time I had no answer regarding my key. Me being told each week someone will ring you on “Tuesday” never received one call back. In the end had to get in touch with trading standards and ask them how I move forward with this. When I got in touch after 5/6 weeks of this hassle over a spare key. They had finally told me that they had no spare key and would pay for the key. I had to go out my way to a Land Rover dealership to find a dealership get a quote and have them pay them directly. Their clearly is no after care customer service at AMT. From a household with 4 vehicles that change their vehicles every 14-18 months I think AMT have just missed out on a regular customer. Honestly would not bother recommending or going to AMT.