I’ve stayed at some pretty plush hotels but what counts is the service and friendliness of staff Hyatt Regency is a luxury five-star hotel in the heart of Birmingham combining retro chic style interiors with modern panache. I enjoyed immaculate service, a luxurious spa and gym and despite the formal setting, everyone is friendly and down-to-earth, which makes the experience feel extra special. The concierge deserve a special mention particularly Maverick, John, Dave and Craig for the extra effort they put in to make you feel welcome, they are sublimely courteous and greet you by name as you pass; their local knowledge is exemplary of the finest bars and restaurants Birmingham has to offer.
I have joined as a member of the Amala spa and gym, which has recently undergone an extensive makeover and upgrade pushing it above and beyond what most gyms and spas have of offer in central Birmingham. The first thing I noticed is the friendliness and helpfulness of the staff particularly Jan the manager and Kinder the receptionist always smiling and go the extra mile to make your visit as comfortable and relaxing as possible. Facilities abound, but those that stand out include the Club & Spa which has an state-of-the art gym, a training room for a sauna, steam room and pool with Jacuzzi. There’s a shadowy, magazine-laden pre-treatment relaxation room and ample relaxation areas pool side.
In conclusion a mercilessly resplendent and highly polished retro chic hotel overlooking ICC located in bustling Birmingham near The Mailbox and Bullring shopping complexes. Can definitely recommend this as my number One choice.