alpharooms.com london

We initially booked 2 rooms for our party, but when our party size increased, we required 2 more. I requested this and Logan called us back. He advised we would now be a group booking. Logan did everything he could to accommodate us all as requested. He was polite and helpful and negotiated our rooms at best possible price. Many thanks to Logan for his excellent customer service!

My first time booking with alpha rooms and so far I am very pleased with the service. I spoke to someone called Walton and I found him very helpful. He phoned me. back with all details to my query answered. He could not of been more helpful. Thanks again Walton

Excellent customer service from Jessica. Prompted me to check my transfer confirmation flight numbers and arrival/departures. One mistake on departure time was quickly rectified and confirmation sent through again quickly. Happy days.

Have used Alpha rooms to book accommodation on two occasions. What is good about them is you can secure the accommodation with a small deposit, which is not always the case with other hotel booking websites. This is particularly useful for group bookings. Carlos was very helpful when I had to modify my booking. I would not hesitate to use them again.

Great service, quick and easy booking procedure. Good communication from staff. (Carlos) very helpful in clarifying download of accommodation vouchers.

DO NOT USE. Cancelled hotel in Spain I booked 9 months earlier, 3 days before arrival, for no apparent reason. Didn't tell me, found out at hotel. Hour on the phone. No explanation. Best they could do is refund me. Over a week later, still no refund... Used numerous times before, never again, I expect them to go bust any minute.

DO NOT USE I booked 2 apartments in Benidorn 7 months ago arrived at the apartments at 20 pm only to be told there is nothing here booked so after an hour on the phone I found out they cancelled my booking & not told me or worst not even refunded me. Finally all I got was we will refund you withing 72hrs waited over a week & contacted my solicitor

I booked a hotel in Portugal for 7 nights via Alpha Rooms and paid in full. When I arrived I was told by the hotel that my reservation had been cancelled. I made over 20 calls to their helpline but, despite promises to rectify their error, nothing was done during my stay. I had to pay the hotel in full to be able to stay. I have now paid twice for my stay and Alpha Rooms is unresponsive to both calls and emails. Since my return I have found action groups on Facebook of over three thousand people owed money by Alpha Rooms. DO NOT USE THIS COMPANY

Worst customer service I have ever come across. They are quick to get in touch when they are taking your money, however when it comes to refunding the money you can chase them for months ( I have been doing so for a year and 3 months), wait on calls for hours, get promised things they will do and how they will deal with your request and then never do anything. I will never book with them again and I suggest you don't either if you value your time, money and energy. Alpha Rooms (UK branch, not call centre in India as they are useless and according to them powerless because no managers or supervisors can ever be reached) I really suggest you get in touch and sort out the this problem quickly or I will very happily be leaving reviews for you everywhere I can

thank you so much Priscilla, you done a good job correcting my booking holiday , You are the right person in the right for this a job Regarding