Alamo Rent A Car – Glasgow City Centre glasgow

The classic rental-company-out-to-get-you situation. While the staff were friendly and helpful, the person who actually put us in the car flat-out lied, convincing us to buy an extra £20/day insurance by saying that "every scratch" and "every nail in the tire" would cost £1000 extra. That was clearly a lie - the maximum deductible without the extra insurance would be £1000, not a flat fee of £1000 per scratch. I brought this up at delivery and a new sales person downplayed it. I will not be renting with Alamo or Enterprise again

On return there was a scratch on a tire, looking at tire it was old. We didn't have any incident. If we did have, car would be more scratched. I asked for the price list, but nothing was available. They blocked whole deposit and I need to wait 3 months for information from insurance company. That's a joke.

Good service but watch for early closing

Was charged for “invisible” tire damage on return of the vehicle. On picking up the car, there was an inspection of the car by staff with a mere glance at the tires and no recommendation for us to check the tires further. It took place in very dark parking garage with the staff member using her torch to direct us towards what to look at specifically. There was no physical examination of the tires. Upon returning the vehicle, a staff member performed a physical examination of the tire where she manipulated the tire to find a tiny slit. By “invisible” I mean the damage is not visible (without physical manipulation) and therefor we had no opportunity to find upon the initial examination. The staff member even lost the “damage” and required a second physical inspection find the same slit for taking pictures. Because they were two very different inspections, there is no way of knowing the “damage” wasn’t there I’m to begin with. We had no collisions or issues on the road, which is why we’re so shocked to be charged for this bizarre finding. It’s exactly what you worry about when renting a car, being taken advantage of for things outside of your realistic control. This experience is a shame as I rented from here three times previously with great results. I spoke with their customer service and was disappointed in the lack of empathy and dismissal of what I find to be valid points - hence I took to writing a post. I guess you'll need to get gloves on and give the tires a deep tissue massage before taking a car with confidence or pay their outrageous additional coverage fees (which is probably what they are hoping this experience would result in for future hires).

Not up to the mark!! Poor and worst service

Place is fine. The one member of staff that I encountered was nice. The only minor point is that the access is down a really tight ramp and could be tricky. Also the way out that I was pointed towards was back up said ramp and there was a good sized pile of vomit at the top.

Had a very poor experience at Entreprise. I have rented cars across Europe and never really felt as uncomfortable as these guys made us feel. When looking online, we found one that had excellent reviews in Glasgow but as Entreprise seemed so much cheaper we went for it. Turns out we paid in the end just as much as we would have with their competitor. Once on-site at their office in Glasgow (near the train station), they asked for excessive information on my job, employer and such,. That's a new regulation, I was surprised but complied. Why really troubled me was the way it was asked and justified: they justifications were somehow clumsy and inappropriate. The staff member we interacted with really acted very awkwardly: he was particularly unpleasant and seemed very, very anxious. He went on for so long about the car, i ended feeling Scotland might be the most dangerous place to drive through... I had never had someone being so insistent on the car's safety, and responding to his "apparent anxiety" we chose a fully comprehensive insurance which, we felt after our holidays was excessive. As stated above, I wouldn't reiterate the experience and wouldn't recommend this company.