When I phoned for upholstery cleaning, Graeme has offered to come and see the sofa and two armchairs to be cleaned. He kept me informed about his arrival time and arrived at the confirmed time. He wore disposal covers over his shoes first and then entered the house.
Graeme explained the methods of cleaning he would consider after seeing extent of the dirt and studying the fabric. I felt the knowledge was there and only few minutes later I discovered his chemical science background.
I was offered several potential dates for the cleaning to be carried out and agreed on a date Graeme kept me informed about his arrival time and was present at the time he said he would arrive.
The work was done very well, he explained the outcome and suggested that I should compare the results between the sofa and armchair cushions as they were effected by previous use differently (about 20 years). The results were excellent and the variations in the result was explained. I am very pleased with the work, overall service and Graeme’s way of personal and professional conduct. My overall rating for Graeme’s work is ‘’Outstanding’’