Abbott & Son Car Sales brighton

Avoid this car dealer, worst consumer experience ever. It took me two and a half months to receive a full refund. I bought a used Mini Cooper for £4,995.00 on the condition Abbott&Son would provide: 1.       a new MOT from an independent garage without any advisory items 2.       remedy a warning light that came on during the test drive 3.       have the independent garage report on the clutch operation/function 4.       have the independent garage provide a print-out of the system diagnostics   I collected the mini on 22/08/18 assuming all agreed items had been taken care of, only to find several warning lights coming on within an hour. The clutch smelled awful, the air-con system started making howling noises, the MOT had an advisory regarding the brakes and there was no system diagnostic print out in the paperwork. Therefore, I returned the mini to Abbott&Son less than 24 hours later and I requested they refund me in full under the Consumer Rights Act 2015. Abbott&Son refused claiming they had a legal right to carry our remedial work; this is not correct for goods returned within 30 days. Abbott&Son told me I would have to take them to court, but they refused to give me the name of their solicitor. I followed the law to the letter, sending several preparatory emails and letters in September and October, prior to filing in the Small Claims Court; all in an attempt to resolve amicably without resorting to the legal route. Abbott&Son used delaying and diversionary tactics to drag out the inevitable for several months. They even offered me a full refund on 27/09/18, but instead of paying out they advised the Small Claims Court they would contest formally. Of course they did no such thing either, but it gave them an additional 28 days to drag all of this out. Abbott&Son finally offered me a full refund on 05/11/18, just before the Court was going to resolve this claim in my favour, but even then I had remind them they must also refund my filing fees of £185.00 before withdrawing my claim. They knew this was the case, but yet again they could not resist a final bit of nonsense. The reason they gave for all the delays from 23/08/18 until 05/11/18 was “IT issues”. Sure, the Millenium Bug ate my homework excuse…I’m certain this Google review will elicit additional bizarre excuses from them. Avoid like the plague.

Mark is an excellent person with high work ethics. 5 stars!

PLEASE READ TO THE END, I HAVE RESPONDED TO THEIR REPLY....I have had to sue Abbott and Sons - Martin Poore after their breach of contract over an expensive Range Rover. They managed to coerce an extra £600 out of me on the forecourt after I turned up to pick up the car having paid a £9000 deposit and agreed the purchase price. After having bought it numerous things immediately started to go wrong with the car. I was meant to be covered by a Range Rover Extended Warranty which they had sold to me with the car. In fact this was just untrue and I never received the RR Extended Warranty despite very numerous promises that they were about to send it. I chased dozens of times. They didn’t care. They conned me out of £27,600 and just told me to take them to court if I wasn’t happy. I am. I have sued them and the case is in court this Friday. Beware these people. Do not buy from them!!! They are not trustworthy!!! Their reviews here on facebook are from the owner’s personal friends, and even one 5* review from himself – do not be conned….as I was. Abbott and Sons Ltd have since gone into liquidation and reappeared with the same name and same director. They have responded to me...they chose not to test drive my trade in car till after the price was agreed and I had paid £9000 to their account as a deposit. When I arrived they coerced more money from me, they never provided the warrant I paid for but gave me an RAC cover not worth the paper it was written on. They sold me a car with a door that did not lock and told the warranty was coming over and over again and would fit it, the car also had an entirely broken back shelf pushed into place that fell down the first time I tried to use it. BUT MOST OF ALL the gears had 9 faults reported and without the warranty I paid for and never received I could not get it fixed at a cost of over £1500. Since then Martin Poore has liquidated Abbot and Sons Ltd leaving a list of debts unpaid, and just started up a new company and he has even gone to court to request to use the same name... Abbott and Sons Ltd. BUYERS BEWARE

I brought a Fiat 500 from them while they were moving locations. Even though it was inconvenient timing for them, they made sure the fiat was moved first and had all the paperwork ready incase I decided to buy it. In the three days after paying for the car, they serviced, MOTed and valeted. They even put new brake pads on even though it would have passed the MOT without them. I've had my car three weeks now and loving it!

Purchased a car from Abbotts in Brighton, excellent friendly service. Would highly recommend, very efficient and professional.

Honest and good at what they do! Good experience all in all.quick efficient and great value.