They changed the terms of our agreement immediately after paying. After multiple phone conversation
They changed the terms of our agreement immediately after paying. After multiple phone conversations and emails we agreed a specific shipping date. I agreed to have our furniture collected before the nine-day window they advertise on their website just to be certain and arranged my flights to coincide with being in the country prior to the expected arrival date. The company left my items sitting in their warehouse for eight days and then informed me that they had missed the window for getting my goods on our agreed shipping date. This has resulted in me being without our furniture in the UK for an additional week, me flying into the USA over a week early, and having to find temporary accommodation for an additional week as the items are not going to be delivered when it was agreed. We worked it out for a 1st August delivery, I paid for a 1st August delivery, and within 24 hours of paying their bill I was told that would not happen. As of right now I have an expected delivery date of 'sometime next week' (week of 5 August). No apologies and no explanation, difficult customer service (unresponsive to phone calls and emails), and no care for the fact that they have cost us an addition £1000 above and beyond their bill, not to mention the added stress. Their website is full of promises that they do not deliver. False advertising at its finest. Steer clear of 1st Move International. If you are not going to get your items for 6 weeks regardless you might as well go with one of the cheaper services that at least are upfront about the real amount of time it takes for your items to arrive and don't make false promises and provide poor customer service.