Clarks london

The staff were friendly and very helpful. However, the manager wanted to sell us a display pair of shoes for full price, even though they had bit of string coming off them. The rest of the staff were nice!

Very good staff very knowledgeable

Helpful staff and good selection of childrens school shoes

Love the fact they do half sizes and the shoes are consistent. Well done Clarke's

Usual Clarks shop but staff not as helpful as could be. I had picked some shoes I wanted but they didn't have them in my size. I asked if I could order them, she looked them up and said "they don't do them in your size" which I thought was odd as I have bought many pairs in my size there before. She said I could look myself online which I did in the shop and my size was there but crossed out which I presume meant they had sold out so I then asked her to look to see if any other shops had my size in stock and yes they did! So I phoned the other shop and reserved them to collect tomorrow. Disappointing customer service as I was originally told they didn't do them in my size which was incorrect and then it was I who thought of checking at other stores not the staff member. Staff should be encouraged to help the customers get the shoes they want even if it means checking other stores!

Fantastic customer service. After having a very bad experience in Sports Direct we went to Clarke's to get my son some shoes. They helped us measure his feet and despite the fact he is a hyperactive 3 year old, were very patient, professional and took it all in their stride. They were experienced and knew what they were doing. This is literally the only place we will bother to buy shoes for our son. Good quality and good customer service. Very happy. Keep up the fantastic work

Lovely helpful, knowledgeable and patient staff (was shoe shopping with kids) – thank you to all of you!

We went to buy our little one's shoes. The sizing experience was good.

On the 27th of August, I spent £60 in the Uxbridge Clarks shop as I bought school shoes for my daughter and that is what I do every year for my children. I bought the school shoes, plimsolls, which are called Hopper go Black fabric and shoe labels. The day my daughter meant to go with the plimsolls, as she tried them. They did not fit. So I went to the shop and saw the manager and she said “Just bring them and will exchange them for you”. On the 8th of September, I exchanged them. By then, my daughter had already changed her mind about wearing them. On the 10th of September, I went to the shop to return them. I took the receipt, which shows I spent the money but I did not have the receipt, which I exchanged the shoes with. When I asked for the refund, the manager offered me the money in a gift card. I told her that I do not want that option. She asked me to go to the bank and obtain the statement which I paid for. I asked, how would that show the day I exchanged the shoes in the bank statement, she said” we will give you your money back in your bank card if you do”. As soon as I came back to the shop with the bank statement. She made sure to look through my bank statement and then she said “I can only offer you the gift card”. I do not understand the way she dealt with me. She has wasted my time and energy to go to the bank and back just for her mood. Then she refuses to do what she has promised . It made me feel terrible spending money with such people. Thank you so much for hiring such a dreadful manager. You have just lost a customer who lived in Uxbridge for over 17years and Clarks shoe shop was the first to go and buy shoes, not any more though. I would urge people to think once or twice but three times before spending a penny in Uxbridge Clarks shop.

Good customer service very friendly helpful