The only good thing about Mya is the patient coordinator who you contact on a regular basis, apart from that my experience was awful. They are after ONE thing only and that’s your money. So, first of all, I had my consultation date two weeks ago, I turned up at 3 o’clock at the address I was provided with, I was waiting outside for 20 minutes (due to Covid), I text to let them know I was here and I rang 3 times whilst waiting outside until someone finally rang me back, when I got a call back I was informed that they had a new entrance to the building and I had in fact been stood at the old entrance for a full 20 minutes in the middle of November whilst it was raining. Finally, when I got in to see my surgeon, he was nothing but rude. With the nurse stating ‘we’re all use to him now’. My opt date was booked in for the 3rd of December 2020, I received a call from Mya offering to move my surgery date forward to the 18th of November, so I excepted, 2 days after the initial call I rang Mya to inform them that due to personal issues I could no longer do the 18th and wished to have my original date back of the 2nd of December, the woman said she would see what she can do and ring me back. The following day, I hadn’t received a call so I rang back, the woman then told me to think about it for a bit longer and call back. So the following day after this, I called back, still wishing to change my surgery date. The woman informed me that it wouldn’t be possible to change my date anymore as it was ‘to close’ to my operation date (9 days) despite me attempting to cancel a few days prior to this. The woman then informed me that I wouldn’t be able to get a date until January (which was fine) however, I can only reschedule if I pay another £1000 on top of the £750 deposit I already put down, understandably take my £750 deposit, that’s what deposits are for, but to try and charge me another £1000 to reschedule my appointment ON TOP of the £6,500 for my uplift as well as my £750 deposit, this place is an absolute joke, read the reviews before booking, I know I wish I did. There all about the money, nothing more.