ibis Styles Albany – Albany

Worst accommodations have ever been down south, booked them weeks ago even called them to confirmed all the details before we checked in, once we checked in, went in to our toilet with a “broken toilet seat” , the toilet seat was completed separately from toilet itself !!! We have to put a towel in the between of the seat and toilet , otherwise would have sliding around and hit our bum on the toilet very dangerous! Called reception they offer to changed room , but we’ve already moved all out stuff in room . Very inconvenient and unthoughtful hotel !!! Offer to change the room wasn’t helpful as we are moving in room a whole family with kids ! Everyone is tired and stuff just wanted to rest !! The next day , a guy was fusing rooms and asked me if we still need to fix toilet and he changed into a new seat . Isn’t this should have be done before any guest experience all these drama …? Won’t come again for sure, won’t recommend here for anyone if you have better place to live !

A good old resort. Rooms are clean and tidy but the resort is due for some repairs as timber decking and stairs are rotting away and our TV wasn't working. Friendly staff and good meals.

Stayed here for two weeks, restaurant makes great food. Rooms are alright. Good shower. They also gave discounted rooms to Anglicare for homeless people during COVID. 10/10

Great room & excellent standards of service No surprise with an Accor hotel 👌🏼 It is pet friendly 🐶 With a nice public bbq and a large patch of grass at the back I downgrade of 1 due to location of the hotel: close to a noisy highway, in a commercial area … requiring car for everything

It was ok but we checked out after 1 night. Found staff a bit abrupt and when I asked about toilet roll which had not been replaced during room cleaning I was ‘challenged’ that it must have been replaced even though I was telling them it wasn’t. As an ACCOR plus member I found it quite rude. The rooms were fine but not worth the $300 per night rate. So we checked out and went to the Hilton as we were leaving prematurely I was then told they couldn’t refund the rest of my stay without me giving them a reason.