Hertz manchester

Great experience and great range of cars. Lee is always on hand to help out and offer excellent service. Thanks again

I hired a car from Hertz Piccadilly 2 - 22 April. The car was ready for me when I arrived, it was in immaculate condition and the gentleman gave me a good orientation in its features. On 22 April, when I returned the car, the gentleman who checked it in was friendly and efficient. All up, it was a very satisfactory experience and I would certainly deal with Hertz, again.

Lee from Hertz is a champion. Professional and helpful when I had issues with my online booking.

Excellent service. Great people. Nothing us too much trouble. These are my go to car hire

Brilliant service particularly considering our circumstances at the time. Gave us a right beaut of a car for a day out at a very cheap price aswell Highly recommended.

THEFT!!!!!!!! First and last time to ever use hertz, usually use much better companies such as enterprise. Booked a car and paid in advance at Manchester picadilly. Was told upon arrival I had failed I.D checks due to being registered at previous address. Sent off form for refund (they have no customer service number to call... easier to scam people this way). A month goes by and I hear nothing, no refund either. So I send 15 emails. To be told I will get a refund, its being processed. 2 weeks later I recieve an email to confirm a refund of £20 is being processed... on a booking I paid £90 for!! I had not cancelled the booking, yet hertz have very clearly stolen money from me. I was a fool for using them, given all the horror stories I've already heard. Stay WELL clear. Stick to enterprise or a more honest company, I will be taking this further.

I booked a car on your website for Thursday 19 Aug, quoted £43.00, made double sure not to select any extras, and got to the payment form. At this stage the price was still the quoted £43.00. Once my credit card was accepted the price was £73.00!! I immediately called your office and your agent said the price had gone up, and told me if I wasn't happy to call Customer Services. I canceled the booking. A big con-artist company in a big con industry.

I've booked a car for pick-up the same day via the Hertz website online system. When I went to pick-up the car there was no one there to give me the car. I've spent roughly more than 1h 30min waiting and trying to contact their customer service via phone ending up talking to someone via SMSs. They couldn't advise if anyone would come to give me the car, and they couldn't even get in touch with their branch representative and they even asked me to go to another branch and get a car from there! I've ended up cancelling all my plans for the two days of my rental! I've been charged for calling their Customer Service team from my phone, and a week after I still haven't received a reply from their customer team about a refund! You are expecting that paying a premium for a well-known car rental service will have good customer service but this is absolutely ridiculous! The branch supposed to be open on the day I booked but no one was there and even their customer service team asked me to provide photos that no one was there.

Awful company and practices. Still haven't been returned my deposit over 30 days after dropping off the vehicle. Avoid

Quality rental hassle free no dodgy after charges like Sixt across the road. Would use again.