Enterprise Rent-A-Car – Manchester East manchester

Have always used Enterprise both personally and through work. Used this branch three times now however very disappointed with the quality of service and the manner I was dealt with on my last visit and shall ensure I will never use again! I have made a formal complaint which wasn’t responded to.

Booked a van over the phone yesterday to collect today, arrived at the branch £20 down from having to get a taxi, gave the gentleman my licence and was told there is a red marker and I can't hire the vehicle, turns out to be the issue I had with the Oldham branch 3 years ago when extended the hire of the vehicle I had, remembering the issue was related to having to pay another deposit for the vehicle as well as the rental because someone was new and had made a mistake so the vehicle then wasn't insured so they wanted me to put the money back in to cover the cost, had enough over the next few days because I wasn't paying a deposit AGAIN, I arrange for them to collect the vehicle, not happy. I had given my driver's number when booking yesterday and would of thought if there was any problems then it should of been shown then so not to waist any anymore of my time. I asked this question at the desk and the reply was the wouldn't of put my driver's number in the system. It just goes to show several members of the company don't do there job properly. Not happy at all!

Very friendly and efficient service. The vehicle was clean and in perfect working order. Also good value for money

Nice service overall. Great selection of cars/vans. Freindly, smart guys that work there. Cheapest around Manchester, searched loads of rental companies if I'm honest. Perfect local location for me as I live on the same Street. Big thumbs up to Kleon. Cheers matey for been freindly and professional. Nice guy! Gave me the initial quote, no pressure to buy straight away either. Great service overall. Hired a Vauxhall Insignia for my dad's wedding. Everyone loved it!! Nice to drive and cheap on fuel. Luxury! No issues with payment or getting my deposit back. Will recommend and use again! Thanks guys. Lance, Ancoats.

The service i received from my local branch on Ashton old road is exceptional. All of the staff go the extra mile , they are welcoming, polite and friendly and ensure that they meet your needs.

Great service! Dominica is a star and another young man ( I think his name is Chris can’t remember) both are great 👍

Great service. Dominica is a 5 star

Great service all around. Masoud dealt with my collection and drop off and was amazing to deal with. Would happily recommend. Great service from Masoud

So waiting for call back from the branch so they can sort me a car out I understand due to demand they can be busy but trying to get hold of someone called loads of times no response at all never has this issue before but sadly on this time not pleased with service at all

Dropped the van off a bit late on a Saturday. They were very understanding and waited.