Extremely disappointed - we were meant to be staying in one of your luxury lodges today but was call
Extremely disappointed - we were meant to be staying in one of your luxury lodges today but was called by the agency yesterday on a Sunday at 4pm to say the lodge has been pulled with no explanation as to why. It’s absolutely disgusting to pull the accommodation the evening before we were meant to stay considering we had to book time off work, book care for our pets and brought everything we needed to stay in the lodge. Whilst I can understand the lodges are personally owned it’s on your site and it’s totally unacceptable. Fortunately the agent managed to find us a replacement last minute in a different part of the country so our week off is not wasted. We’ve had no apology from the site or the owner. I won’t be bothering to book again with you