Nuffield Health Bishop’s Stortford Fitness & Wellbeing Gym – Cambridge

I just had a bad experience with them recently. They were closed for months because of the pandemic and subscription was suspended. Then on 5th of August they charged me with the monthly payment. They did not send any notification about re-opening and welcoming me back. Neither prior, nor after taking my money. I made a complaint and ask for cancelling membership and direct debit. They told me that could only happen from 1st of October. I told them that was ridiculous and that I have cancelled direct debit already. I saw them taking the monthly fee on 6th of August, while they must have been open for days by then. Anyway, no answer since then.

I joined this gym in 2001 when it first opened before it was run by Nuffield. It has gotten progressively worse each year since then. Every repair is done cheaply and it shows. Equipment is old and some machines don't work well if at all.The Sauna/Steam room rarely work well either and again are tired and in poor condition. I quit my membership after 18 years this year as I finally gave up asking for things to be improved but oddly enough they are quick to phone you if you are late paying your fees. I now go to a contract free gym much nicer and cheaper

Takes too long to repair important parts of the spa gym facilities - 3 months plus repairing the jacuzzi and still not working properly, 2 weeks plus repairing the sauna and now 1 week with no ligts in the steam room. Surely this is poor service to its users paying a high monthly cost for a place with dwindling facilties. Nuffield get your act together and thing about your customers.

Be aware of their ridiculous membership cancellation policy! Even if you cancel it before the month ends due to the circumstancies which do not depend on you and which require an immediate cancellation, you are still going to be charged for the next month when you will not be using the club not even once. However this is not what they tell you when you join the club. They are only interested in taking your money and do not know what good customer service is. Gym and pool are quite average as well. Would not recommend.

AVOID! Many machines are broken or do not work properly: heart rate, unable to change intensity, etc... There are only a couple of leg machines and if you want to use them you will always have to wait as there's always someone using it. The swimming pool is a joke... The membership is WAY TOO EXPENSIVE and you have to stay with them for a YEAR. You can not cancel your membership (unless you lose your job and you prove it, that's what I was told...) Even heard employees not being happy working in that gym. Totally not recommend it.