White Horse Leisure and Tennis Centre – Oxford

Absolutely appalling customer service. I tried to follow the sign up procedure online for a new membership last week. There was no confirmation screen at the end, but rather when I clicked on the last step it went right back to the beginning of the process and asked for all of my details again. I found out soon after that I'd been charged twice. I immediately emailed their customer help address to ask for a refund and also explained the situation at the desk when I went to the centre. I never received a reply, so I called a customer service number. After a very long time on hold, an agent told me that getting a refund is a long and complicated process and it isn't worth bothering. He would only offer to cancel one account to avoid future payments on both, and credit the other account. But the experience of the centre so far has been so poor that I don't want to pay for a second month anyway. However, I'm now locked in and a fraudulently acquired payment has been taken in advance.

Found now they are opening back up the website very complicated to use. Only accepting swimming via booking online, which is great if you know how to use the website or have the internet. Try to call however get an auto answer saying there are a lot of calls and it hangs up. Tried to take my daughter swimming in early evening but is now fully booked with swimming lessons from 2:15 till the adult fitness swim later which she is too young for. When do they plan to change the timetable now the kids are going back to school? Will make it very hard to get a slot to swim as everyone will be trying to get one at the weekend.

Very clean and well organised. Not too crowded. Easy to book slots online. Best pool in Oxfordshire!

Spaced out, nice atmosphere. Easy place to go and exercise.

Decent enough place with plenty to do. I usually bring my boy swimming here and he finds it the most entertaining of all the local pools. It's not too expensive either. Only complaints would be that sometimes the changing rooms are filthy with used nappies and every colour pubic hair of the rainbow, also the app could be made easier to use as awkward to book a slot imo.