You Fit Leeds Brighouse – leeds

I am a member of the Gym, it is very clean, staff are wonderful and friendly. I cannot recommend this gym enough. Since Covid the precautions they have adheard by is fab.

Joined the You Fit Club about six months ago and really love it. Everyone is friendly and the staff are really helpful. The pool is small but the view from the hot tub is fab. It's nice to have a coffee (25% off with membership) and a chill out in the hotel meeting area afterwards. I use the free working spaces in the reception area as I work from home so it's handy for me to spend a day here and use the facilities.

I truly wanted to give a better rating as the facilities are great, with a small but we'll equipped gym, pool, sauna, jacuzzi and steam room. Overall the staff are pleasant enough but they don't engage very much with the users. Might be better if rather than sat looking on FB when quiet if they spoke to some of the users to identify how their workouts were going, their aims during exercise etc and offer any advice that would assist or encourage. The changing rooms are clean with lockers all working and hairdryers supplied. It is more the administration processes that let Youfit down. With a bombardment of calls and text messages chasing membership payments that have been paid and requesting you call urgently! You look at your online banking and see the payment has gone out and believe that the error should rectify itself at some point but it seems there is an excuse at every cut and turn for the systems they use and bat the ball back to you for not phoning! I'm of the opinion that my time is valuable and of payments are being made why should I then have to go through the rigmarole of sorting out their clerical errors? In saying that, when the calls and texts didn't stop I had to phone and provide evidence of payment which had been made and no apology given after the fact. In fact the opposite as it appeared diue to a human error (their words, not mine) my telephone number was not taken off their paid list and further text was made threatening me that my arrears would be passed to a collection agency if they were not brought up to date on that day! Again I have had to spend time phoning and emailing the gym to sort out their clerical (human error) however I did receive a verbal apology. My choice to withdraw and cancel my membership as I do not wish to be.a member of a club that continuously harasses members due to such errors was accepted by the manager and (apparently as a goodwill gesture they would release my membership with 30 days notice even though I was still in contract) but obviously my next direct debit payment would still be taken and I could still use the facilities that I had paid for that month! Gee thanks! I'm choosing to leave a gym that sends threatening texts for no reason and I'm to be thankful that they are allowing me to leave outside of my contract?? And an email provided to me with dates they tried to contact me in order for me to contact them with the underlying accusation that I brought all of this about by not responding to something that should not have occurred in the first place. The managers email has the subliminal message that he apologised for the (human error text) and I should accept this graciously! If this is their stance in customer service and Youfit are that desperate for my last £34 direct debit payment then so be it! But I would advise anyone thinking of joining the gym to be aware of their dismissive tactics when it comes to their 'human error' errors! #youfit #holidayinnbrighouse #holidayinn

A small gym and health club but not busy and has decent facilities. New changing rooms and a nice pool, jacuzzi, steam room and sauna. The machines could do with updating but you can have a good work out. Reasonable membership fees too.

Lovely. I was nervous about out visit due to some bad reviews but we actually had a lovely day. We booked an afternoon tea and spa day with group on. The food was lovely and the staff were very friendly and attentive. The spa was nice and clean, a bit small but still nice. It wasn't busy when we went but I imagine it would be a bit crowded on a weekend.

Beware. Emailing and cancel your membership is not good enough you need to email a different address that I had been made aware off. Not good avoid.

I wanted a gym with pool near home. I was really impressed, so much so I joined. It gets busy at tea time. But clean and the staff are great!

Really clean, modern and friendly

Love it so friendly too