Yes Optus newcastle

Took a while to be served, got the wrong information on a phone. Pht the contract through quick. Was all in stock.

Hello very good shop. Found service was good and sale people were right the customer with the infromation about there mobiles. The reps had good skills. Thanks.

Perfect staff,perfect service,perfect phones etc etc. I'm VERY impressed!!!!! I luv OPTUS!!!!!!!

Absolute worst branch we have ever been to. 5 visits later after FINALLY closing our Optus account and canceling contract with them, they have taken another 2 payments out in the month. When you go to the store they just say ‘too bad, call Optus to figure it out’ and try to kick you out of the store as quickly as they can. Worst customer service! Optus do not treat their customers well. My advice, AVOID OPTUS!

Never visit this branch, they treat Optus Customers terrible. They sell customers plans but provide a lower grade phone when you don't know and then when you realise what they have done, they say "To Bad you signed"'. Then when you speak to the lovely live chat people who fix the problem and resign you on the correct phone and plan, the Glendale branch go in and terminate the contract without the clients consent. Such a shame Optus are coping the bad publicity over this branch. The Charlestown, Toronto and Warners Bay branch staff are lovely. My advise to others, never visit this store.

Sam was absolutely fabulous, honest efficent and professional 👏

Excellent customer service. They were really busy but all the staff are super helpful and friendly especially Chloe and Brenden

I want to thank Brendan for his amazing customer service in helping out my Mum upgrade from her outdated HTC to an Apple iPhone, his meticulous attention to detail and going above and beyond to help her out in transferring over all files and setting up her new phone was incredibly appreciated! Great attitude and easy going - made the hour we were there enjoyable for a mundane task no doubt! Thanks again!

Busy at Christmas as expected. They were running a checkin list so people served in order and able to go away to do other things and not loose place in the queue. Staff friendly and helpful, handled my sim replacement quickly and without any hassle

Possibly the worst experience I have had of after sales service, do not expect any assistance from this store, received phone in a damaged box just wanted them to verify that phone was OK got told would need to take it up with the delivery company. Will review my optus accounts and never use this store again.