Mandarin Orchard Singapore – lake district

Smooth check in. Front office and concierge were friendly and welcoming. Booked a mystery room and was surprised to get one at 28th floor. Room and carpet was clean, shower and bath tub was amazing. The bed was very comfortable. Really enjoyed myself. Thanks Mandarin Orchard.

Stayed for 3 days 2 nights staycation on 2nd sept till 4sept. Really enjoyed our stay. The service was excellent. All the service staffs we met from check in till check out was friendly and welcoming. Food was really good too! Would love to go back again. :) Love the Swimming pool too!

Very courteous and friendly staff. Thoughtful and friendly in all their interactions. The hotel is clean and well maintained. My wife and I truly enjoyed our stay here.

I was here with my wife for our wedding anniversary celebration. The room is clean and comfortable. We were welcomed with some nice decoration on our bed. They also surprised us with a complimentary chocolate cake (and it tastes great). A special thanks for the management team for the arrangement.

Had a work meeting and work from hotel, where we were housed at the suite. Overall the room was decent and the internet facilities were good. Whilst the room seems a bit dated and the decor looks tired, it is an overall comfortable and spacious place to work and rest. The suite room comprised of a meeting area and the bedroom, unfortunately there wasn't an opportunity to try the bed since this was for work.

Check-in was fast and staff were friendly. Our booked room was still getting cleaned despite us checking in at 3+ when the listed check-in time was 2 pm. Got offered a free upgrade of rooms which does not come with a bathtub. Room did not smell pleasant, furniture and set up were old. Sink and other stuff were of age too as they were stained. Swimming pool was barely a pool. Just a very small space with a shallow pool - more for kids to play. Feels like they had that small area just so they could have it featured as them having a pool. Dining credits of 80 at Chatterbox was disappointing. You could essentially only order two main dishes and no drinks because of the added taxes. Food wasn't great either. Breakfast was worse. Coffee and tea tasted like water, scrambled eggs tasted like they have gone bad. Will not go back again. Price of rooms were not justified - felt deceived by the amount of good reviews and their good reputation.

Attended a wedding recently and I believe Mandarin Orchard could do better. The wedding coordinator could have taken more initiative instead and guided the bride and groom so that they would feel a little more comfortable and less stressed. Just my 2 cents worth from a bystander’s perspective. Food served was ok, service was ordinary. Used to be a huge fan of the mandarin group but sadly their standards have dipped. Do hope to see them improve.

First, thank you for the wonderful hospitality. From the check-in to the waiters and custodians. Everyone gave great service. I was a bit worried about staycationing being more expensive than what it was worth, but I was wrong. I wanted to support our local economy and also do something with the family. The Mandarin Orchard offered a buffet promotion and competitive room rate. We arrived at 12 noon, stuffed ourselves, and rolled up to our room. We took a nap and woke to enjoy Orchard Road at night; strolling and taking our time. We all slept in and then watched Sunday sports in our comfy bed. Excellent weekend, thank you!

Mandarin Orchard definitely a class among the elites top tier Hotel. Service quality & Quality service definitely matches 5 *. Kudos to Front Office and definitely a tradition worth keeping. Enjoyable stay. Superb guest services experience..

Topped up to have an access at the TOP OF THE M, and it was worth every penny. Had breakfast there and was served by a nice gentleman named JIMMY YAP. His service was excellent. Highly recommended and we commend him for his service. KUDOS!